Surveying Administration Assistant

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

• Are you looking for a new challenge and are passionate about delivering excellent customer service?

• Do you have great attention to detail?

• Would you enjoy being part of a bustling, supportive team with a caring counts culture?

• Is a flexible work/life balance important to you?

• Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If you’ve answered yes, then a role as a Surveying Administration Assistant could be the opportunity you have been waiting for!

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working

• Competitive salary

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

Sedgwick specialises in the provision of insurance claims management and loss adjusting services. Our Building Consultancy Division provides surveying expertise to assist in all types of building related insurance claims.

Working alongside the surveyors in the team, the Surveying Administration Assistant is responsible for ensuring every project is progressed on time. Whilst they support Surveyors in the field, they also ensure effective communication between clients, customers, suppliers, and contractors.

The role comprises managing the administration work alongside the surveyors. You will ensure that the surveyor adheres to service standards and ensure that reports are quality checked before uploading and issuing to all stakeholders. Together with the surveyors, we aim to achieve impressive service standards and high levels of productivity.

Reporting directly to the Senior Project Coordinator, key tasks include:

• Manage the administration side of each project to ensure new work, site visits, tasks and milestones are always up to date

• Assess each project and ensure all information is made available to allow the Surveyor to progress the various stages in accordance with service standards

• Deal with correspondence on a daily basis, this will involve responding to various sources including customers, clients, surveyors and suppliers by telephone, email or letter, whichever action is most appropriate to progress the project

• Individual project plans and target dates must be correctly maintained at all times

• Maintain systems data in accordance with company standards and the Data Protection Act

• Review outstanding projects in line with service standards on an individual and portfolio basis. In reviewing a case, all required action to progress the project to the next stage must be taken

• Work in conjunction with the relevant Surveyors to ensure all service standards are met, and fee production is maintained.

• As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills

Essential skills:

• Previous customer/client handling experience

• Previous administration experience

• Numeracy skills and confidence working with figures

• Excellent communication and listening skills

• Excellent IT and keyboard skills

• Empathy towards customers

• Able to work on your own initiative

• Highly motivated and ambitious

• Team spirited

Desirable skills:

• A general knowledge of building terms and methods, and the ability to relay this information to customers

• A general knowledge of property insurance

It`s an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person. Training will be initially provided within the Solent office where the team are predominantly based, however, the role is home based with occasional travel to the office required throughout the year.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office (Solent), you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.