Offer summary
Qualifications:
Strong communication skills, both verbal and written., Ability to handle a high volume of outbound calls., Attention to detail for personalized support., Ability to gather and analyze feedback effectively., Customer-focused mindset dedicated to improving experiences..
Key responsabilities:
- Engage with captains and customers for support.
- Provide coaching and performance feedback to captains.
- Build relationships through proactive communication.
- Gather customer insights and feedback.
- Collaborate with teams to enhance service quality.