Clinical Application Specialist (USCAN)

Do you want to join a diverse and global team that is revolutionizing the cardiovascular healthcare industry? Circle CVI is hiring!

Position Overview:

The Clinical Applications Specialist (CAS) is responsible for product training and application support during web session or hospital on-site sessions, as well as trouble shooting, software installation and upgradation for customer sites. The CAS works very closely with Circle’s Sales Specialists who are charged with developing account relationships and deployment of Circle sales strategies to acquire new hospitals customers or sell additional licenses into our existing base, hospitals or MRI clinics. Additionally, the CAS supports the Sales Specialists who are responsible for deploying corporate resources for solutions selling, to help our customers achieve their CMR, CT or Structural Heart market objectives, through our comprehensive product platforms and service offerings. The CAS will support the sales specialist during the early part of the sales cycle and after the sales closing with product demonstrations, installations and customer follow up. 

General Responsibilities:

• Product training to customers and business partners
• SHD lead on business-to-business account management
• Pre-sales product demonstrations online, at congresses and on-site at hospitals
• Establishing and managing customer relationships
• Supporting educational partnerships with key-opinion leaders and training centers
• Acquire good product knowledge and keeping up-to-date with developments in the cardiac imaging field
• Setting up documentation for pre or post customer training, such as quick guides, presentations, tutorials, turning customer into power-users, etc.
• Provide customer feedback to the development team
• Documentation of all customer contacts via Circle’s CRM platform, SFDC
• Remote installation and configuration of Circle software, on-site visits as necessary and or in conjunction with Circle’s IT Sales Support team
• Remote technical support to solve customer questions

Required Skills/Experience:

• A strong background in medical imaging
• Experience with cardiac MRI, CT, and structural heart post-processing applications
• Excellent communication skills and ability to teach
• Pro-active, outgoing personality with excellent communication skills
• Customer friendly and problem solving oriented, representative and responsible
• Committed and showing initiative
• Ability to work in both team environment and independently
• Ability to travel ~50%
• Previous experience with Circle's products is considered as an asset
• Experience with cardiac MRI, CT, and structural heart post-processing applications is an asset
• Must be located in the US or Canada
• Must speak English and Spanish. Knowledge of Portuguese is a plus

Educational Requirements:

• BSc, or MSc in Medical related field

About the Benefits:

• Competitive compensation
• Comprehensive health benefits on day one
• Personal time off
• Professional development and tuition reimbursement program
• Gratifying internal recognition/kudos programs
• Annual salary review – based on company and individual performance
• Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued
• Company/team building events such as amusement park festivals, outdoor picnics, BBQs, etc.

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application!