Administrative Assistant - Healthcare or Medical Exp (ZR_17730_JOB)

This is a remote position.

Job Description:

We are seeking a detail-oriented and proactive Administrative Assistant to support our healthcare client with communication and data management tasks. The ideal candidate will manage email communications, handle data entry, and assist with both inbound and outbound phone calls. This role requires excellent communication skills, strong organizational abilities, and a customer-service-oriented mindset. The assistant will be responsible for contacting patients and doctors to verify information, ensuring data accuracy, and providing a seamless communication experience.

Key Responsibilities:

• Email Communication: Draft, edit, and send emails to patients, doctors, and other contacts. Follow up as needed to ensure information is communicated clearly and in a timely manner.
  
• Email Management: Organize, sort, and respond to incoming emails. Manage email folders and prioritize messages to maintain a well-organized inbox.
  
• Data Entry: Input, update, and maintain accurate patient and doctor information in the database. Ensure all data is entered correctly and promptly.
  
• Inbound Call Handling: Answer incoming calls professionally, assist callers with their inquiries, and provide accurate information or redirect as necessary.
  
• Outbound Call Handling: Make calls to patients and doctors to verify information, confirm appointments, or follow up on previous communications. Record relevant details from each call accurately.
  
• Verification Tasks: Contact patients and doctors to confirm contact details, appointment information, or other relevant data to maintain accurate records.
  

Requirements

• Proven experience in an administrative or customer service role, preferably in a healthcare or medical setting.
  
• Excellent verbal and written communication skills.
  
• Strong organizational skills with an ability to manage multiple tasks and prioritize effectively.
  
• High attention to detail and accuracy, especially in data entry.
  
• Comfortable making and receiving phone calls in a professional manner.
  
• Ability to handle sensitive and confidential information with discretion.
  
• Proficiency in using email platforms, Microsoft Office Suite, and data entry software.
  
• Strong problem-solving skills and a proactive attitude.
  
• Experience in healthcare or familiarity with medical terminology is a plus.