Senior Technology Delivery Lead, Fraud - (Hybrid - Toronto)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

About the Role

Responsibilities 

• Leading onboarding and technology implementation projects and supporting clients with technical and operational readiness.
• Managing a set of diverse functional relationships with stakeholders, customers, and vendors to ensure stakeholder requirements are understood and met
• Setting expectations for successful project delivery and ensuring escalated issues are resolved in a timely manner
• Providing early sales cycle support to Client Solutions including facilitating education on existing or new products and features and ensuring alignment/support of internal resources in these efforts.
• Building working partnerships with the Product and Technology teams, in support of client onboarding and implementation of new features.
• Incorporating project management best practices and following standards set by the Client Support and Delivery Teams.
• Providing program and project dashboard reporting to view an accurate, consistent picture of project interactions, milestones, status and risks.
• Ensuring an effective transition from project implementation to day-to-day operations management and support.
• Contributing to Continual Service Improvement practices, creating and maintaining value for customers through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of the services.
• Identifying new opportunities to streamline/develop new processes, adapt new tools and best practices to drive implementations excellence and knowledge management.

Show Us What You’ve Got 

• 10+ years experience in project management, operations and technology management, including work with the service life cycle (Strategy, Design, Transition, Operation and Continuous Service Improvement).
• 10+ years of experience in a client-facing role.
• Experience managing multi-disciplinary and cross-functional teams with considerable decision-making autonomy.
• Experience maintaining good working relationships with vendors, demonstrating strong negotiation skills, the ability to keep the focus on priority issues, and balancing process vs. flexibility.
• Demonstrated experience identifying continuous improvement opportunities to streamline and standardize processes.
• Extensive direct experience with ITIL and project management best practices.
• Experience in financial management: managing project budgets and collecting and reporting metrics, as required.
• Experience in payments systems: POS, banking machines and financial systems would be a definite asset.
• Experience with web, e-Commerce and mobile technologies would also be an asset.

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Access to industry-focused talent globally
• Ability to leverage best-in-class innovative products and solutions for complex architecture and large-scale transformation
• Extended global geographic market reach
• Ability to capitalize on our client footprint and deep domain expertise within financial services and energy

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For more information about Capco, visit www.Capco.com.