Unison Infrastructure is looking to hire an experienced support tech to join the Technology department, US and Internationally. The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, maintaining infrastructure policies and procedures, and providing problem resolutions with all aspects of information technology related matters.
Responsibilities:
· Manage and be the technician to provide support for our helpdesk support services to include the following.
o Assist all employees with any computer or IT related issues.
o Create, add, and modify user accounts and services across our various cloud platforms.
o Assist users over the phone, in-person, and remotely using multiple platforms.
o Administration of Azure, Microsoft Enrta, Active Directory, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
o Office365 support. Setting up devices and email clients, tablets, mobile phones, and computers.
o Understanding of virtual desktop environment and remote desktop technology.
o Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.
· IT policy management and compliance
o Identify, report, and respond to potential cybersecurity threats.
o Manage Identity Protection and Governance via MS Entra and O365.
o Research, design policies for compliance, email spamming, security threats including GDPR related challenges.
o Work with business owners and CTO to manage the process and procedures related to incident response.
· Be the person to facilitate the following.
o Identify, troubleshoot, resolve, and document end-user system issues requests.
o Ensure all requests are resolved promptly and with high-quality results.
o Ability to organize, prioritize, and meet established deadlines.
o Provide technical documentation for configurations and procedures.
o Coordinate and create scope of work with various telecom contractors.
Required skills and experience:
· Minimum five years of relevant experience with Microsoft office 365, security, compliance and Identity management.
· Minimum five years of relevant experience in a help desk/IT support or higher tier role.
· Experience providing remote support via phone and remote-control applications required.
· Experience in the set-up, configuration, and use of computer hardware, software, and networks
· Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
· Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
· Set up, maintain, and troubleshoot wireless networks, network firewalls, switches.
· Experience in running phishing simulations across the network and managing end user training from the results.
· Understanding of Cloud Solutions & Cloud Computing.
· Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.
· Ability to communicate technical issues to technical and non-technical employees.
· Quick analytic response to resolve issues in any situation.
· Self-motivated and willing to learn, as well as always finding the solution.
· Able to work in a fast-paced environment.
