Director, Group Benefits Billing Process Optimization

Dir Solution & Design - CG06BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Director, Group Benefits Billing Process Optimization, will lead the optimization team accountable for creating, sustaining, and improving processes. The goal of the team is to deliver on the Group Benefits Strategy through strong process management discipline that focuses on continuous improvement of key operational processes. The position will lead efforts, drive improvements, and support activities relative to our Billing and Member Management processes. These processes include but are not limited to payments, cash application, invoicing, list bill employee data collection, and third party BenTech and Payroll vendor strategy to complete billing applications. This role will be a part of a team of problem solvers and innovators who relentlessly pursue transforming how we do business to meet our customers’ needs today, tomorrow and in the future. The key to your success will be the ability to navigate the complexities of the Group Benefits Organization and challenging the status quo leveraging data and innovation. This critical role will report to the Group Benefits Employer Experience Optimization AVP supporting operations and employer services they offer. This role can be performed in either a hybrid or remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Aurora, IL, New York, NY and Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

Responsibilities:

• Responsible for managing a team of 6-8 Optimization Consultants who conduct end-to-end process assessments and redesigns in support of localized continuous improvement along with transformative investments in technology. This includes developing Solution Vision, Value, and high-level requirements in alignment with business strategies and prioritized investments.

• Lead and collaborate with the Operations leadership team to design an End-to-End process assessment aimed at defining the target operational state.

• Comprehend and assist in formulating key business strategies and success KPIs, recommending process and technology solutions that meet major business objectives and drive desirable outcomes.

• Work closely with Operations leadership to prioritize process improvement opportunities, managing the flow of deliverables through the AGILE framework to provide incremental value with defined success metrics.

• Provide both direct and matrixed leadership for process improvements across the supported business groups within Operations.

• Engage and influence stakeholders and business partners to identify process and technology enhancement opportunities, guiding prioritization discussions and ensuring alignment with LOB strategy.

• Oversee the design and implementation of process improvements using recognized methodologies such as Lean and/or Six Sigma.

• Ensure adherence to standardized, disciplined processes, metrics, and process management controls to sustain, adapt, continuously improve, and drive our Process transformation.

• Offer training, coaching, and mentoring on process design and activities, including lean management systems and Six Sigma methodologies.

• Foster a process-focused organizational culture that promotes innovation and creates standard procedures and related materials.

• Integrate processes with technology, supporting IT implementations including data science and AI solutions.

• Encourage and promote a culture of collaboration, innovation, and data-driven decision-making.

• Champion the adoption of process-centric thinking and behavior throughout the Enterprise.

Qualifications:

• A minimum of 5 years in a role that involved direct stakeholder engagement required.

• History of forming trusted partnerships across all levels of the organization, including executive management; executive presentation skills required.

• Strong Group Benefits billing knowledge preferred.

• Financial or Service industry experience in a process implementation, process management or product role preferred.

• Strong data analytics skills; with history in reporting out on KPIs.

• Strong project facilitation and leadership skills; ability to think strategically while connecting to operational details.

• Demonstrated ability to coach, lead and develop a high performing team, motivate others, and achieve results.

• Independent self-starter with a strong work ethic and excellent judgment.

• Bachelor's degree or equivalent work experience.

• Able and willing to travel up to 10% of the time.

• Green/Black Belt experience or similar process methodology training preferred.

• Experience with automated business processes, technology driven solution design, and data science technologies preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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