Assistant Director, Benefits Operations Support

Note: This is a remote opportunity.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

As the Assistant Director, Benefits Operations Support will lead the Benefits Client Service team in providing exceptional, client-focused benefits administration. This role is key in ensuring that clients receive accurate, compliant, and timely support, while also driving system improvements and optimizing compliance processes. With a focus on operational efficiency, you’ll play a critical role in enhancing the accuracy and reliability of benefits and compliance functions, fostering a culture of excellence and continuous improvement. If you're passionate about delivering top-tier service and improving processes, this is the perfect opportunity to make an impact.

What You'll Do:

• Lead the monthly reconciliation of benefits premiums, ensuring accuracy between payroll deductions and carrier invoices for both master plans and client-sponsored plans.
• Resolve benefits billing discrepancies by working closely with carriers, payroll, and finance teams.
• Develop and maintain benefits reconciliation processes, monitoring payments, and ensuring timely reporting to carriers and clients.
• Oversee ACA compliance by managing employee hours tracking, preparing and filing ACA forms, and ensuring accurate offers of coverage for eligible employees.
• Lead system configuration for benefits data in HRIS and payroll systems, ensuring seamless data transfer through electronic data interchange (EDI) processes.
• Conduct regular system audits to maintain data accuracy and integrity across benefits and payroll systems.
• Develop and implement training programs to ensure your team is proficient in HRIS tools and compliance processes.

What You Bring:
To be successful in this role, you should have:

• 5+ years in benefits administration, including payroll reconciliation and ACA compliance.
• Proficiency in HRIS technology management and EDI processes.
• 3+ years of leadership or team management experience, particularly overseeing a benefits administration team.
• Leadership skills to train and mentor a team, setting clear performance expectations and ensuring adherence to internal processes.
• A detail-oriented approach with the ability to manage multiple deadlines, particularly during peak periods like open enrollment and ACA reporting.
• A commitment to staying updated on ACA regulations and implementing necessary changes to maintain compliance.

What Sets You Apart:

• Your ability to drive system improvements and optimize compliance processes, ensuring operational efficiency across all benefits and payroll functions.
• A proactive approach to developing KPIs and reporting on team performance, continuously improving operational outcomes.
• A client-first mindset, ensuring that all benefits-related functions are handled accurately and promptly, fostering trust and satisfaction among clients.

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

This job posting contains some general information about what it is like to work at Procare HR and is not a complete job description. Procare Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Procare HR provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Procare HR is an Equal Opportunity Employer.