Offer summary
Qualifications:
Bachelor's degree, 4+ years of related experience, Proficient in AWS, Proficient in SIP troubleshooting, Understanding of network topology.
Key responsabilities:
- Monitor and maintain messaging and corporate data networks
- Troubleshoot multiple platforms and communicate customer impacts
- Support employees with Microsoft Office Suite and remote access
- Analyze network failures and document standard operating procedures
- Provide technical support after hours and resolve incoming alarms