eRad Technical Support Engineer

Job Summary

As a Technical Service Envoy, you will be responsible for providing remote support for customer systems. This support will include professional communication, technical troubleshooting, and constant learning. Work will involve both simple and complex issues, and the ability to manage time well will be necessary.

This role requires an individual who can confidently pursue understanding of an issue and is detail oriented. Success in this role involves dedication to professional excellence and a desire to grow with the team.

Essential Duties and Responsibilities

· Troubleshoot and resolve customer technical issues, preventing them from occurring again.

· Provide clear and complete answers to customer inquiries, educating where necessary.

· Perform software updates and maintenance when necessary.

· Perform paid On-call shifts to cover work outside of office hours.

· Quickly and fully understand new concepts and ask appropriate questions.

· Drive constant improvement, both for the company and personally.

· Build strong relationships both internally and externally.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

· Experience in customer service or support.

· Significant experience in technical service OR a technical degree.

· Strong troubleshooting capabilities.

· Experience in a Command Line Interface environment OR programming experience.

· Ability to work flexible hours as necessary.

· Strong written and verbal communication skills.