Offer summary
Qualifications:
Associate degree or technical certificate in IT, 1-3 years in Helpdesk or Desktop Support role, Familiarity with Windows 10/11, macOS, Strong technical knowledge of hardware and software troubleshooting, Proficiency with software deployment tools.
Key responsabilities:
- Provide first-level support for IT issues
- Log and manage all support requests using ticketing system
- Assist with incident management and documentation
- Install, configure, and troubleshoot software and mobile devices
- Collaborate with teams and vendors for problem resolution