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Mid-Market Client Success Manager

EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

BA/BS Preferred, 3+ years experience in Client Success or Account Management within B2B SaaS, Outstanding communication skills across various platforms, Understanding of sales roles within an organization, Successful track record managing a Book of Business.

Key responsabilities:

  • Manage a Book of Business with 40-50 SMB/Mid-Market Accounts
  • Drive retention and growth within accounts
  • Onboard, implement, and train clients effectively
  • Provide insights to ensure adoption and ROI
  • Log activities and update account info in CRM
Consensus logo
Consensus SME https://www.goconsensus.com/
51 - 200 Employees
About Consensus
Sales engineers, solution architects, and sales leadership rely on Consensus demo automation to reduce wasted demos from 50% to 5% and cut average demo wait time from 14 days to on-demand. This leads to shortening sales cycles by as much as 68%. Consensus customers including Autodesk, Atlassian, Dell, Oracle, Salesforce, and SAP rank Consensus #1 in G2 ratings for Presales Software. Consensus earned Great Place to Work Certification in 2022. Learn more about demo automation, buyer enablement, and best practices for scaling Presales at goconsensus.com More than 50% of automated demos on Consensus are viewed the same day in which they’re shared, and 13% are viewed after hours. That means you're engaging customers quickly and in-between meetings. Intra-viral sharing organically uncovers hundreds of net new stakeholders and shows you what those stakeholders care about most. The combination of Automation + Stakeholder Intelligence shortens sales cycles by up to 68%, eliminates unqualified demos and demo lag time, and gets you to revenue faster. Consensus was highlighted in 2023 by Great Places to Work and a Top 3 Culture by RepVue. In 2022 Consensus was the top Presales Software on G2 and currently ranks as the top Demo Automation Software in G2's latest report. Check out our website at www.goconsensus.com for more information, and hop into our community for updates, original content, and opportunities to engage with your peers.
See more Consensus offers

Job description

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Your missions

About Us:

Consensus is a top place to work due to the incredible culture our employees have created. We strive to provide an opportunity to work with a great team with a compelling product with the objective that adding value in your work life fuels the rest of your life. We know that a winning company is built on the efforts of its people, and that’s an environment we foster at Consensus. We encourage every employee to bring their authentic self to work and take ownership of their position and their career.  We strive to give our employees everything they need to make meaningful contributions to the overall success of our company.  We’re looking for go-getters that are excited to thrive in a company going through an exciting growth phase!

We are a fast-growing SaaS company based in the United States.  We are changing the way the world buys enterprise software. We do this by providing intelligent demo automation software that helps you scale Presales. How does this work?

We believe buying enterprise software should be simple, pleasant, and fast instead of complex, painful, and slow (which is how it is today). Buyers now want instant access to presales (sales engineering) resources throughout the buying experience but they find it harder and harder to get what they need. Using Consensus, a sales engineering team builds a library of reusable interactive video demos that Sales sends out on-demand. Consensus automatically personalizes the experience and tracks engagement as the prospect shares the demo with other stakeholders in the buying group, bringing the entire buying group to live demos better educated and ready to talk specifics. 

This not only reduces unqualified demos to near zero and can double the presales team’s productivity, it also removes the "demo lag time" for prospects and shortens the sales cycle by as much as 68%. 

Our Values: 

Our values are extremely important to us and we hope that they mean something to you too. We want everyone to bring their authentic selves to work every day. We hope you can help us continue to grow without having to be perfect, but willing to put your name on something knowing it is a “version one”. Everyone here takes total ownership and accountability, because owning our outcomes means making a real contribution. We also believe in a “no peacemongering” principle. We know our path to success is hard and we don’t hesitate to ask hard things of others. We are respectfully confrontational to one another and ask direct accountability questions. 
Check out all of our values on our careers page!

About the Role: 
As a Client Success Manager, you'll manage a Book of Business consisting of 40-50 SMB/Mid-Market Accounts. You will act as the primary point of contact and advocate for your clients. You'll be required to help onboard, train, consult, and drive best practices with your clients. Your main indicator of success will be how well you drive adoption and growth/expansions within your book of business.

What You'll Do:
  • Drive retention and growth within your Book of Business
  • Primary Contact for onboarding, implementing, and training BoB
  • Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)
  • Comfortable training/presenting to large teams
  • Ability to proactively understand client needs and respond accordingly
  • Successfully manage and overcome client objections
  • Help monitor and respond to client requests through Chat
  • Consistently log activities as well as update/maintain account info in CRM
  • Create necessary training materials specific to your clients’ needs
  • Can work remotely (long-term) and self-manage
  • Travel 10-20% domestic and internationally

    • What We're Looking For:
  • BA/BS Preferred
  • 3+ years experience in Client Success or Account Management within B2B SaaS
  • Excellent level of accuracy and attention to detail
  • Outstanding communication skills - through chat, email, phone, and in-person
  • Comfortable articulating software and engaging with executives (VP and C-Level Execs)
  • An understanding of the different sales roles/positions within an organization
  • Experience working with cross-functional teams (Sales, Product, Marketing)
  • Successful track record managing a Book of Business (Growth as well as Retention)
  • Driven, self-motivated, enthusiastic and have a “can-do” attitude
  • Access to a quiet and enclosed working environment with a fast internet connection

    • At Consensus, You'll Get:
  • Generous employer contribution towards health insurance with multiple plans to choose from (dental and vision coverage is available as well)
  • HSA/FSA programs available to maximize your tax savings
  • 401(k) with company matching contributions
  • Paid parental leave to prioritize your family
  • Unlimited PTO 
  • 12 company holidays
  • Flexible/Remote work environment
  • Company provided best-in-class WFH setup
  • Professional Development program 
  • 2 days off each year to volunteer at a charity of your choice
  • Birthdays off 
  • Every third Friday of the month off

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    Check out the description to know which languages are mandatory.

    Hard Skills

    Presentation TrainingCustomer Success ManagementDeveloping Training MaterialsMicrosoft Dynamics CRMExecutive DevelopmentOracle B2BSales DevelopmentCross-Functional CollaborationOnboarding StrategiesAccount Management

    Soft Skills

    • Verbal Communication Skills
    • Training And Development
    • Detail Oriented
    • Consultative Approaches
    • Self-Motivation
    • Problem Solving
    Are you interested?

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