Offer summary
Qualifications:
5+ years in a customer success role, Background in Fintech or Mortgage Lending, Experience managing an enterprise-level book of business, Familiarity with Hubspot, Confluence, Smartsheets preferred, Ability to use data for storytelling.
Key responsabilities:
- Facilitate change management and drive adoption
- Identify growth opportunities and monitor customer health
- Collaborate on creating and maintaining account plans
- Plan and host executive business reviews
- Manage renewal records and product feedback