Project/Campaign Manager

Job Title:

Project/Campaign Manager

Job Description

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW
  
  

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

The team performs a variety of regularly cadenced activities which ensures we are SMEs on many processes and procedures. However, change is a constant, as we collaborate with a wide array of cross functional teams, who each have their own tools and processes.

• Responsible for managing and overseeing projects while maintaining direct communication and interaction with clients throughout the project's lifecycle.
• Become the SME for your incentive campaign(s) or program(s) and be prepared to provide insights for optimization and growth.
• Accountable for payments and accruals follow through.
• Responsible for tier 2 support for partners Owns the relationship between one or more clients and the internal project team, ensuring that the project meets the client's requirements, expectations, and goals.
  
  

The following summarize the responsibilities of the role:

• Program Management:
• Manage Target Setting Process: Engage with finance, operations, and other stakeholders to set baselines and target logic for Surface Accelerator programs.
• Document Decisions: Create and maintain program documentation, including decisions and mid-year adjustments.
• Support Field Communications: Manage field communications and support inquiries, exception, and escalation cases.
• Data Reporting and Insights:
• Collaborate with Reporting Team: Ensure accurate setup and maintenance of reporting dashboards.
• Performance Analysis: Conduct program performance analysis and assess impact, providing data insights for optimization and growth.
• Client Management:
• Direct Communication: Maintain direct communication with clients throughout the project's lifecycle.
• Relationship Management: Own the relationship between one or more clients and the internal project team, ensuring project requirements, expectations, and goals are met.
• Financial Accountability:
• Accruals and Payments: Accountable for managing monthly accruals and validating program calculation models for quarterly payouts.
• Support Financial Inquiries: Address partner finance questions and support finance with dashboard data validation.
• Operational Readiness:
• Operationalize Program Changes: Lead efforts to operationalize new program changes, ensure internal readiness, and assist in creating landing materials.
• Documentation: Document new programs and program changes, ensuring all stakeholders are informed.
  
  

#concentrixcatalyst

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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