Business Process Analyst

COMPANY INTRO

ARU, founded in 2016, has quickly risen to become the U.S. leader in specialty insurance product development, underwriting, loss control, and technology.

• In 2021, ARU was acquired by international carrier group Accelerant Holdings.
• Additional notable developments include the creation of an internal unit that provides white-labeled product development / underwriting / technology services to carriers and the creation of a claims-handling subsidiary Agribusiness Risk Services (ARS).
• 2024 will make ARU's 5th consecutive year of > 40% growth. In addition, unlike other well-publicized insurtech startups, ARU generates a healthy and sustainable underwriting profit.
• ARU is a company on the rise.

BUSINESS PROCESS ANALYST POSITION INTRO

ARU's rapidly growing Operations team seeks a dedicated Business Process Analyst.
 

As a Business Process Analyst, you will play a critical role in analyzing, designing, and implementing process improvements across the organization. You will work closely with cross-functional teams to assess current operations, identify bottlenecks, and plan, execute, and measure solutions that enhance efficiency, reduce costs, and improve the overall performance of business operations.

WHAT WE’RE OFFERING TO YOU:

• You will work in a collaborative, team-driven environment, as part of a team dedicated to being the "best in the world."
• You will receive a competitive compensation package, with a base annual salary, annual bonus, and company-provided benefits.  You will have 100% employer-paid health insurance, generous PTO, and a 100% vested retirement plan with a company match.
• You will be working in a 100% remote position, for an employer that proactively supports its employees’ comfort and safety.
• You will have a position in a fast-growing, modern, technology-based company, where your contribution will be critical to the company’s success, and where your performance will earn you opportunities for recognition and promotion.

PRIMARY DUTIES:

• Help ARU be the best in the world at what we do, and do not ever settle for mediocrity. Actively participate in ARU’s culture of collaborative problem-solving.
• Treat every assignment as an opportunity to:  1) learn and grow as an insurance professional, and 2) prepare for increased responsibilities in the company.  Contribute with a positive, solutions-oriented mindset every day.
• Perform with a high level of polish and professionalism, in all spoken and written communications.  Address internal and external business challenges gracefully and tactfully.  Complete all duties with a high degree of urgency, thoroughness, and accuracy.  
• Work as a member of the Operations team to:
  • Document, map, analyze, and prioritize current business processes to identify inefficiencies and improvement opportunities.
  • Develop and manage an overall organizational plan and schedule for continuous process improvement.
  • Collaborate with stakeholders to build relationships, gather requirements, understand business needs, and recommend streamlined solutions.
  • Lead the implementation of process changes, ensuring alignment with business goals and KPIs.
  • Monitor and evaluate the effectiveness of new processes post-implementation, making appropriate adjustments as required.
  • Collect and analyze data to support decision-making and optimize workflows.
  • Develop and document standard operating procedures (SOPs).
  • Drive cross-functional projects, including automation and digitization efforts.
  • Provide training and support to all company individuals and teams on process improvements.
• Master the use of ARU standardized hardware, software programs, third-party software, and processing procedures.
• Other, as assigned.

WHAT WE MINIMALLY REQUIRE - YOUR EDUCATION, EXPERIENCE, AND SKILLSET:

• Bachelor's degree in Business, Information Systems, Operations, or a related field.
• 2-5 years of experience in business process analysis, process improvement, or a related role.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Familiarity with process mapping and process improvement tools and methodologies (e.g., LucidChart, Lean Six Sigma).
• Excellent communication skills with the ability to effectively communicate findings and recommendations to stakeholders.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent professional communication and relationship building skills.
• Ability to work independently and as part of a team.
• Exceptional thoroughness, accuracy, personal organization, time management, and record-keeping skills. 
• Excellent critical thinker and problem-solver under pressure. High intellectual curiosity, with an enjoyment of learning and self-improvement.
• Proven ability to take ownership of assigned responsibilities and accompanying results.
• Experience in business process automation and project management is a plus.
• Insurance experience is a plus, but not required.

REMOTE POSITION / HOME OFFICE / TIME ZONE REQUIREMENTS:

• This is a 100% remote position. As such, adherence to remote-work best practices is required, which includes (but is not limited to) having an appropriate professional home-office set-up, with reliable high-speed internet. The space used for the office must be a separate enclosed room with a door that closes and that has professional decor appropriate for video conferencing.
• As this is a remote position, candidates may live anywhere in the United States. However, working either EASTERN or CENTRAL time business hours is required.

ABOUT ARU’S CULTURE:

We demand excellence from ourselves and those around us; we work accurately and thoroughly, but also with a great sense of urgency; we are excellent critical thinkers and creative problem solvers; we contribute cheerfully to ARU’s environment of collaborative brainstorming and respectful debate; we love to explore and experiment, and we are comfortable occasionally blazing a trail that ends up actually being a “bridge to nowhere” -- just as long as we fail fast, pivot appropriately, and become tougher and smarter as a result; we love to learn, read, and grow as human beings; we believe in science-based truths, and we know there is no such thing as an alternative fact.

MORE ABOUT ARU:

ARU was founded in 2016 and has quickly risen to become the U.S. leader in specialty product development, underwriting, loss control, and technology. ARU uses fundamental scientific principles, granular weather metrics, proprietary technology, and niche expertise to maintain a sustainable and profitable risk portfolio of historically challenging Property risks, all while providing a superior experience to policyholders. ARU serves a diverse network of retail producers, wholesalers, and carriers, providing not only traditional underwriting and loss control services, but also technology, product development, operational support, and reinsurance capacity.  ARU is part of the Accelerant Insurance family:  https://accelins.com/