Supervisor, US Ground Brokerage Operations

 If you answer “yes” to any of these questions, then join our team!

 At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location: Remote from New York, Michigan, or Texas 

Shift - Mon - Fri 4pm-12am 

Key Qualifications

Position is responsible for supervising the day-to-day functions of the U.S. Brokerage operation.

• High School Diploma is required.  College and or University Degree in Business would be preferred.
• Minimum eight (5) years direct experience in customs brokerage environment.
• Previous supervisory experience is an asset. Specifically, leading a team, goal setting, handling conflict, time demands and customer service issues. 
• Customs Certified Specialist (CCS) is required.
• Broker’s license is preferred.  
• Skilled experience in the ability to effect release and entry with Customs, knowledge of other government programs related to importations.
• Includes responsibility for ground border operations.        Experience with air and ocean modes of transport is an asset.
• Working knowledge of MS Office Suite of products.
• Strong communication skills – verbal and written is required.
• Problem solving, accuracy, attention to detail and analytical ability is required.

Principal Accountabilities and or Duties

•    Oversee release and entry summary processes on a day-to-day basis.

•    Oversee the administrative functions related to the management of staff:  Time/Attendance, Performance Reviews, Train and Develop, Discipline, Coach and Mentor.

•    Ensure that the performance goals are communicated, monthly results are identified, and actions are taken for those that are below standard.

•    Ensure compliance with all Government regulations relating to the importation of goods is met; identify any defects in policy and procedure which may affect compliance, offer methods for compliance.

•    Ensure compliance with all company policies and procedures are met; identify any defects in policies and procedures which may affect the quality of product and offer methods for improvement.

•    Review processes within the operation to ensure maximum efficiency.

•    Make suggestions for new processes that will enhance operations.

•    Implement local written procedures that address port specific practices.

•    Ensure the high quality of our service and compliance is maintained; identify barriers to providing service or compliance defects.

•    Provide suggestions on how to improve service.

•    All other duties as assigned.

Why you’ll love it at Willson

Hybrid environment, with a home internet reimbursement

3 weeks paid vacation for all new hires

401K program

We care about your loved ones too – that’s why we offer family medical benefit coverage

Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward

#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).