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Manager, Customer Service Compliance

work from home - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

8 - 8K yearly

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

4+ years compliance program management or similar experience, Bachelor's degree or equivalent.

Key responsabilities:

Perform risk assessments and deliver audits
Plan, execute, and report audit projects
Develop recommendations for remediation
Facilitate third party stakeholders to mitigate risks
Present reports to senior stakeholders

Amazon Online Marketplace and E-commerce Large https://www.aboutamazon.com/

10001 Employees

HQ: Prague

See more Amazon offers

Job description

Description

At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.

The World Wide Customer Service (CS) organization is a seeking a manager to join the Global CS Compliance team and validate compliance to policies, procedures and contractual requirements associated with operations, administration, and technology at captive and third party contact centers.

You will be an effective leader known for diving deep into subject matter, taking ownership for unmitigated risks, and encouraging innovative and pragmatic solutions to complex problems. In addition, you will have solid business judgment, strong controllership focus, executive presence, and the capability to drive a fast-paced organization to the right results.

As a Compliance Manager, you will

Work independently but collaborate with our global CS Compliance team to perform risk assessments and deliver high quality, high impact compliance and operational performance audits across our Global CS Network.
Plan and scope audit projects, execute program plans, prepare written findings and facilitate business responses and action items.
Dive deep into the details to develop meaningful findings and recommend root cause remediation
Deliver recommendations and risk interpretations in a clear, concise and audience-specific format. Develop actions for remediation of audit findings, track status and collect evidence to support closure of each action.
Facilitate multiple third party stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately.
Prepare reports which you will present to senior stakeholders.
Serve as a subject matter expert for stakeholder groups with respect to Amazon, physical security, and social responsibility policies, procedures, and contractual requirements
Leverage domain expertise and collaborate with internal leaders to identify new/emerging risks and modify the compliance program scope appropriately to test associated controls.
Have the ability and willingness to travel up to 30% (domestic and international).

Basic Qualifications

4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
Bachelor's degree or equivalent
Experience handling confidential information

Preferred Qualifications

3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification, or similar risk or compliance credentials
Experience with SQL and Excel

Company - ADCI - Uttar Pradesh - F26

Job ID: A2648835