Job Summary:
We are seeking a dedicated Network Operation Center Support to join our team at Staff4Me. As a NOC Support, you will play a crucial role in ensuring the smooth operation of our network infrastructure and provide technical support to our clients. The ideal candidate should have a strong understanding of network protocols, troubleshooting methodologies, and possess excellent communication skills. If you are a detail-oriented individual with a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity.
Key Responsibilities:
Requirements
1. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
2. Minimum of 1 year of experience in a Network Operation Center or similar role.
3. Strong understanding of network protocols, including TCP/IP, Meraki Dashboard, DNS, DHCP, and routing protocols (BGP, OSPF).
4. Solid knowledge of network troubleshooting methodologies, tools, and equipment.
5. Excellent communication and interpersonal skills with the ability to communicate technical information effectively to both technical and non-technical individuals.
6. Ability to work well under pressure, prioritize tasks, and manage multiple incidents simultaneously.
7. Proactive mindset with the ability to anticipate potential network issues and take preventive actions.
8. Certifications such as CCNA, CompTIA Network+, or equivalent are preferred.
Working Conditions:
1. This role may involve working in a 24/7 shift-based environment.
2. Flexibility to work on weekends and holidays may be required.
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