Operations Specialist

Job Title: Operations Specialist
Location: Remote (EST Timezone)

Working Hours: Monday - Friday, 8:30 AM - 5:00 PM (EST)

Job Description:

Are you a proactive problem solver with a passion for optimizing operational processes? We are seeking an Operations Specialist to play a pivotal role in building and enhancing the foundation of our back-office operations. 

Key Responsibilities:

• Documentation of SOPs: Develop and maintain Standard Operating Procedures across all areas of the business for streamlined operations.
• Sales Systems and Processes: Collaborate on the development and improvement of sales systems and processes to enhance efficiency and effectiveness.
• Customer Service Processes: Streamline customer service procedures to ensure exceptional service delivery.
• Supplies Ordering and Inventory Tracking: Manage supplies ordering and track changes in inventory to maintain optimal stock levels.
• Onboarding Process for New Hires: Oversee the onboarding process for new hires using tools such as Gusto.
• Vendor Identification: Identify and evaluate new vendors based on business needs.
• KPI Development and Tracking: Develop and track Key Performance Indicators (KPIs) across various business departments to measure operational improvements and efficiency.

Qualifications:

• Project Management Experience: Experience in project management is a plus.
• Versatility: Comfortably manage multiple areas of the business.
• Proactive Problem Solver: Proactively identify areas for improvement and provide effective solutions.
• Comfort in Ambiguity: Thrive in an environment with limited existing systems and contribute to the excitement of building and scaling processes.