Engagement Manager - Analytics Solutions

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

What will you be doing?**

The Engagement Manager is responsible for managing the client experience in order to maximize the value proposition across automated analytic solutions. The Engagement Manager acts as the solution expert to facilitate client adoption and coordinates internal activities with Product Management, Data Delivery, Implementation Leads, Commercial Leads and Client Insights / Solutions. **

Job Responsibilities**

• Serve as a trusted partner and product expert to clients.
• Manage the relationship with the client throughout the project duration and act as the main point of contact for Automated Solutions between client and Circana
• Ensure the services delivered by Circana conform to what has been contractually agreed between client and Circana, and monitor the delivery of services against agreed schedule, quality, scope and budget
• Act as the escalation point when issues arise with Circana’s resources / services and manage any dispute or conflict;
• Create and deliver internal / external status reports related to client engagement and change requests
• Share best practices and consulting with clients throughout duration of the project
• Represent client perspective when requesting software enhancements to Product Management
• Create and deliver custom client materials related to automated solutions (client meeting notes, training materials, analyses, engagement materials, etc.)
• Deliver automated analytic solution product demonstration to new and existing clients.
• Gather client testimonials, reference case studies and best practices to incorporate into the pre-sales process.
• Participate in user acceptance testing efforts, as needed
• Participate in training design, documentation and delivery efforts in concert with Product Management and other project team members
• Lead client status meetings and participate in internal project team meetings
• Drive client satisfaction consistent with the criteria set forth by Circana for all client facing resources.
• Provide standardized and professional engagement process across all implementations
• Build and maintain strong client relationships

Requirements

Ideal candidate must be self-motivated with a proven track record in client partnerships and comfortable in the dynamic atmosphere of a technical organization. Candidate must be organized and analytical, adept at working in a team environment, confident presenting complex information across multiple levels of an organization, and able to handle competing priorities.

_Additional preferred qualifications are:

_ - Exceptional verbal and written communication skills, including the ability to communicate across the business and technology organizations and present information to clients - A passion for using data and technology to solve business problems - Ability to understand the business requirements and convert them into solution requirements - Demonstrate good judgment and pragmatic approach to delivering software that optimizes activities across company needs, business constraints and technological realities - Ability to coordinate efforts and communicate priorities with cross-functional teams - Demonstrate a deep understanding of Circana Automated Analytic Solutions - Proven Solutions consulting experience in large enterprises

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote.

_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

_ _The salary range for this role is $110,000.00 $140,000.00.

_ _This job is also eligible for bonus pay.

_ _We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

_ _You can apply for this role through our career website.

_