Engagement Manager (UK)

Position Title:  Engagement Manager (UK)

• General Role:                                Engagement Manager
• Responsible to:                             Managing Director 
• Located:                                         Working from home, U.K. 
• Working hours:                             Monday to Friday (40 hours per week) 

Exostar - The Company:       

Exostar’s cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly-regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently.

Exostar - The Employer:

•  We believe in employee development: we promote internally and provide training and educational assistance
•  We provide a fun, engaged workplace, with social and community-building events
•  We offer comprehensive benefits and PTO plans

Job overview

The Engagement Manager (EM) is a key member of the Operations and Services Delivery (OSD) and Customer Success leadership teams. The EM is accountable for managing customer projects, liaising with customer stakeholders, analyzing business data, identifying upsell opportunities and preparing reports on project performance. The EM must be a strong communicator, with excellent commercial awareness, comfortable working with different teams at various levels of a business and have excellent organizational skills. The role is a multi-disciplined role and applicants must be confident and comfortable working with multiple clients and managing multiple projects in parallel.

Responsibilities

•  Be part of a team that is committed to achieving success for our customers.
•  Maintain an in-depth understanding of our customers' strategic direction, operating processes and technologies in order to manage the delivery of engagements in most effective and efficient way.
•  Work with the sales team, and services delivery team to setup new client engagements in business systems.
•  Liaise with customers across multiple ongoing engagement projects, serving as the face and voice of Exostar.
•  Analyze financial data, such as revenue, expenditure and project budgets; participate in development of proposals for new projects and project change requests.
•  Identify ways to upsell of cross-sell Exostar offerings to increase revenue and build brand awareness.
•  Track project progress and manage resources and timescales accordingly.
•  Prepare regular project reports which identify achievements, goals and areas for improvement.
•  Work with the sales and account management teams to interface with customers and ensure we are aligning with their objectives.
•  Conduct presentations with the Exostar management team, and other key stakeholders in the company (e.g. sales and product management) on customers status, tactical activities, and strategic focus areas.
•  Research, develop and apply best practices to improve customer engagement.
•  Define and implement necessary systems and tools to provide business information and metrics which highlight the team’s performance and effectiveness.

Requirements

•  A passionate commitment to helping customers be successful.
•  At least 5+ years of customer facing project engagement, consulting experience.
•  At least 5+ years in project and people management experience.
•  Proven ability to use and exploit a standard suite of PM tools.
•  Understanding of value drivers in recurring revenue business models and experience building business metrics.
•  Excellent communication and presentation skills.
•  Strong commercial experience.
•  Ability to manage and influence through persuasion, negotiation, and consensus building.
•  Motivational personality; the ability to inspire others and passion for continuous learning and innovation.
•  A love for mentoring: you get excited when you help someone achieve their goals.
•  Attention to detail.
•  Must be a team player.
•  Ability to self-motivate.

Education

•  Minimum education: Bachelors (4yr) degree in Business or related field preferred
•  Industry PM qualification (preferred)

Exostar is an Equal Opportunities Employer.  The company provides equal employment opportunity to all applicants without regard to race, colour, religion, sex, national origin, age, marital status, disability status or genetic information.  Exostar is committed in providing equal employment opportunity for all person in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.