Telecom Configuration Technician

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

RESPONSIBILITIES INCLUDE:

• Remotely configuring customer equipment (Cisco, Juniper, Adtran, Mushroom, VeloCloud, etc. routers, switches, media converters, SD-WAN devices, firewalls, etc.)
• Maintaining current templates for the various ISP/MSP service deployment types
• Providing guidance to IT software developers on template automation and modification
• Testing customer equipment to ensure feature/functionality work as designed prior to shipment
• Loading equipment configuration and data elements into inventory and order management systems
• Performing root cause analysis and implementing corrective actions for on returned/failed equipment and configurations
• Applying proper security policies to customer equipment to protect AireSpring and the customer’s network from abuse
• Ensuring technical support, service delivery, network operations, and network engineer are kept abreast of changes made to customer equipment configurations
• Working with IT SW developers to automate tasks so that work efforts can be focused on complex configurations and improving the overall customer experience

• Work during standard business hours, based on the Los Angeles, USA, time zone.
• Junior or intermediate level Cisco, Juniper, and Adtran SP/RS certifications
• Several years of experience in ISP/MSR customer equipment configurations and troubleshooting (BGP, MPLS, ACLs, static routing, PRI, FXS, etc.)
• Good understanding of software-based interaction and electronic provisioning to ISP/MSP customer equipment.
• Understanding of TCP/IP networks, dependent public protocols, and topology.

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.