AI Solutions, Customer Success Partner

AI Solutions Success Partner (Enterprise)

🌍 Remote | Full-Time | Customer-Facing | AI-Powered SaaS

The Role

We’re looking for an AI Solutions Success Partner to serve as the go-to advisor for enterprise clients using our AI-driven content and marketing technology. You’ll own the success journey from onboarding to scale—helping clients streamline their workflows, achieve key performance outcomes, and unlock the full potential of our platform.

This is a high-ownership, cross-functional role for someone who thrives on results, partnership, and continuous optimization.

Key Responsibilities

• Act as a trusted advisor to marketing and executive stakeholders, translating goals into AI-powered content outcomes

• Drive smooth implementation of AI workflows and reduce time-to-value

• Collaborate with technical teams to refine automation strategies

• Monitor impact across metrics like traffic, engagement, and revenue influence

• Deliver hands-on training and education for client-side teams

• Build scalable best practices and content success playbooks

• Communicate feature feedback to internal product and engineering teams

Your Experience

• 5+ years managing complex software implementations

• 3+ years working with enterprise clients in a strategic capacity

• Background in SaaS, AI tools, or content technology a strong plus

• Excellent communicator—able to simplify complex tools for non-technical audiences

• Comfortable using analytics tools; SQL or Python experience is a plus

• Agile, proactive, and outcomes-driven

Team Culture & Benefits

• 100% remote with flexible working hours

• Fast-moving, low-ego, high-trust team

• Culture rooted in innovation, experimentation, and shared success

• Opportunities for continuous learning and ownership of impactful work