Customer Experience Consultant (18 month Fixed Term Contract)

The Opportunity

Simpplr is seeking to hire an experienced Customer Experience Consultant for our Salesforce to AWS Migration program. In this role, you’ll partner with customer stakeholders across Internal Communications, HR, IT, and Leadership to provide the Customer Experience layer during our migration program. You’ll serve as a trusted Simpplr advisor, prepare Customers for the migration, and provide platform training and enablement once the migration is complete to ensure a smooth transition into our Customer Success team. As new features are part of the migration upgrade, you’ll provide hands-on configuration and guidance to ensure the customer receives value from the migration experience and the platform long-term.

This position will require working North America hours.

Your Job Responsibilities

What you will be doing:

• Partner with customers to support their experience in migrating from one Simpplr back-end to another (SFDC to AWS) highlighting key benefits of the new Simpplr platform after migration
• Provide hands-on configuration guidance and best practices to customers focusing on key benefits obtained with the upgrade
• Liaise with the Migration team to support kick-off and migration activities focusing on Customer Experience throughout. 
• Conduct internal discovery and strategy discussions to identify customer business objectives and ensure they are mapped with the post-migration delivery experience.
• Implement concurrent projects varying in size & complexity, providing expert advice appropriate to each organization’s Simpplr maturity. 
• Provide best practices guidance and suggested use cases, weaving together your knowledge of Software Implementation, Internal Comms, and Employee Experience
• Define solutions for both standard and unique use cases identified before or during the migration
• Educate and train customers on how to use Simpplr’s features and functionalities with the upgraded platform
• Collaborate with Simpplr Migration leadership to further evolve and scale the migration customer experience
• Collaborate with Customer Success, Project Management, Product, and Support to ensure a seamless customer experience from migration preparation to post-migration activities.

Your Skillset

Your Qualifications

• 4+ years in employee experience, internal communications, or related field
• 4+ years in employee experience platform technologies (Ex. Simpplr)
• 3+ years of consulting and enablement experience
• 3+ years experience in Salesforce or AWS infrastructure
• 2+ years of experience working remotely as part of an international team
• 2+ years supporting an international customer base and navigating various cultural differences
• Strong continuous learning background - able to quickly learn and incorporate new tools, technologies, and processes into day-to-day operations
• Experience using modern intranets or employee experience platforms - preferably, Simpplr
• Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce)
• Familiarity with project management concepts (project planning, budgeting, forecasting, time tracking)
• Strong analytical skills with the ability to interpret data and trends to inform decision-making
• Active listener with the intent to understand rather than respond
• Able to lead multiple projects concurrently while setting and managing priorities
• Able to think creatively and try innovative approaches 

What makes you a great fit for the team:

• You lead with empathy, stay grounded in humility, and bring a sense of humor that helps build trust and connection. You’re a natural leader who brings clarity to chaos, listens to understand, and keeps teams focused. You anticipate needs before they’re voiced, solve problems proactively, and care deeply about delivering an exceptional customer experience. Seeing others succeed brings you genuine joy. You enjoy working in a supportive environment, value and seek out help from others, and are both confident and humble.

We’d specially love to hear from you if:

• You have experience using or managing a Simpplr intranet
• You have a SaaS implementation or project management background
• You’re comfortable using basic HTML and CSS
• You have hands-on experience with AWS and/or SFDC as back-end architecture
• You’ve previously created a digital implementation/onboarding/migration program

Our job titles may span more than one career level. The starting base pay for this role is between $130k - $145k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.

Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

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