Senior Manager, Customer Renewals

Job Title: Senior Manager, Customer Renewals

Location: USA - Remote 

THE OPPORTUNITY:

At Salesloft, our Senior Manager, Customer Renewals will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Commercial/Enterprise Success organization focused on building out the renewals team, developing and executing revenue strategies, and shaping processes to ensure our customers’ success. We believe that the most successful Managers are passionate about developing the team and the customers they serve.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to craft the future vision of the renewals team. You will have an opportunity to make a difference.

If you’re passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming the Manager, Customer Renewals is the career path for you!

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, motivated and strategic retention expert focused on retaining and growing our existing customer base. Specifically, you will play a pivotal role in helping us build our Commercial/Enterprise renewals team, creating and executing retention strategies while crushing your quarterly targets.  

On a day-to-day basis, you will be responsible for collaborating with senior leadership and operations functions to set annual/quarterly targets, report out on team performance to senior leadership, extract insights and implement solutions to drive results, manage a team of Renewal Managers focused on educating our customers about the power of Salesloft, and assess customer health. You must be able to forecast revenue, create effective processes, and have a passion for fostering and growing talent. To thrive in this role, you will keep up with industry trends, competitive landscape, and customer needs. 

If you’re passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming the Senior Manager, Customer Renewals is the career path for you!

THE TEAM:

Our Renewals team is a critical part of Salesloft’s Customer Success department who are all aligned on one vision and mission:

Vision: Every seller is loved by the buyers they serve (#saleslove)

Mission: Equip companies to maximize revenue by creating a fantastic buying experience

As an integral part of the Success team, the Renewals team consists of results-oriented SaaS sales professionals with a strong customer focus and a desire to win. The RMs on our team share a few common traits: they are self-motivated, ambitious, and passionate about driving customer outcomes. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results. 

THE SKILL SET::

• 8+ years in Customer Renewals, Account Management, or related role.
• 4+ years experience in a management or people-leader role required.
• Demonstrated success leading geographically dispersed teams
• Experience creating and implementing renewal strategies and tactics
• Ability to influence and motivate stakeholders
• Strong Executive presence 
• Strong relationship-building skills with demonstrated ability to build internal partnerships and gain buy-in.
• Strong interpersonal skills with an ability to navigate conflict and foster team-based trust.
• Excellent written and verbal communication skills with ability to tailor your message to a variety of audiences and stakeholders.
• Demonstrated ability to manage risky customer situations, enlist internal resources for support and create winning renewal plays. 
• Experience with Salesforce is huge plus, Salesloft is big bonus.

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Participate in our daily training cadence, where you will learn our software and all the skills necessary to set you up for success
• Begin 1:1’s with your manager, understand your 30-6-90 plan, meet & shadow current members of the Salesloft team, and delve into your customer book of business
• Get to know our customers by shadowing customer calls and meetings
• Meet, spend time with, and get to know your team!
• Meet key partners in Customer Success, Sales, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your renewal cycles
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them

WITHIN THREE MONTHS, YOU’LL:

• Manage and coach a high-performing renewals team, identifying career growth and development opportunities
• Maintain accurate quarterly revenue forecast and build processes to drive the renewal motion
• Partner with internal teams (Customer Success, Sales, Marketing, Executives, Finance) to effectively surface customer risks and create winning renewal plays
• Focus on understanding, communicating, and removing blockers to the team’s success
• Confidently assess potential retention risks and support Renewal Managers in commercial negotiations with customers

WITHIN SIX MONTHS, YOU’LL:

• Hire, onboard, and develop top-tier talent 
• Develop enablement resources to support the renewals team in customer negotiations and pricing conversations from small to large, complex customer renewals
• Be the voice of the customer - create and present effective executive-level presentations highlighting retention opportunities and customer needs
• Craft and execute innovative revenue strategies to drive growth and retention across the customer base
• Highlight renewal and growth wins across the organization
• Consistently meet or exceed your retention targets

WITHIN TWELVE MONTHS, YOU’LL:

• Be considered a top-performing Manager by effectively managing and developing a best-in-class renewals team
• Consistently exceed retention targets and be seen as an excellent internal business partner
• Set an example for new RMs and take an active role in motivating new Lofters

 WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self 
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement.  We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

 WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to  grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. 

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!

#LI-Remote