Offer summary

Qualifications:

Native-level proficiency in Spanish and English is required., Strong understanding of customer engagement and service delivery., Experience in onboarding processes or customer support roles is preferred., Excellent communication and interpersonal skills..

Key responsibilities:

Implement effective onboarding processes for new customers to ensure a smooth transition.

Conduct tailored training sessions and demonstrations to enhance customer understanding of the product.

Develop customized onboarding materials in both Spanish and English.

Maintain proactive communication with new customers and collaborate with sales and customer success teams.

Job description

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

NOTE: This is a FULLY remote role, but the candidate must be based in the LATAM region to collaborate with their team and peers. Please only apply if you are physically based in the LATAM region.

About the role

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

As we continue to grow and expand into new territories we need Customer Onboarding Specialists who have native level proficiency in certain languages. Right now we see excellent growth in Spanish-speaking markets and need to hire someone with native-level Spanish language skills in the LATAM region.

Responsibilities

Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
Develop customized onboarding materials and resources in both Spanish and English.
Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Required profile