Offer summary

Qualifications:

Strong customer service skills and experience in a similar role., Excellent communication skills, both verbal and written., Ability to work collaboratively with sales and marketing teams., Familiarity with CRM systems and basic administrative tasks..

Key responsibilities:

Provide exceptional customer service to dealer clients and support internal departments.

Assist the sales team with communication and coordination via phone and email.

Manage daily customer service activities and maintain accurate documentation.

Collaborate with marketing and distribution to fulfill sales supply orders.

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Position Summary:

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Functions:

Provide best in class customer service to external clients/support and assistance to internal departments.
Assist in corresponding with members of the sales team via phone or email.
Daily administration and coordination of customer service activities.
Liaise with the sales team to coordinate in-field support.
Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
Assemble marketing/sales collateral and POS materials.
Maintain a strong knowledge of Sym-Tech products.
Meet or exceed monthly call center performance objectives including call quality and performance objectives.
Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date.
Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
Additional duties, tasks and/or projects as required by Management

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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