Senior Technology Solutions Professional

Become a part of our caring community and help us put health first
 

The Senior Technology Solutions Professional drives technical solutions and collaborates with various support teams to remediate application/service disruptions and performance issues. The Senior Technology Solutions Professional's typical work assignments involve issues where analysis of situations or data requires an in-depth evaluation of a variety of factors.

The Senior Technology Solutions Professional ensures seamless production operations by maintaining systems, resolving issues, and proposing solutions that best support the product and market support teams in a dynamic environment. This role will partner with both internal and external teams. Work is performed without direction & exercises considerable latitude in determining objectives and approaches to assignments. This role will be part of the new Product Support Team for Clinical Medicaid Operations.

Core Responsibilities:

• Troubleshoot and coordinate to resolve system issues promptly.
• Root Cause Analysis, Establishing and monitoring SLAs, & ticket creation/tracking
• Collaborate with multiple teams (internal and external) on complex issues to ascertain a viable technical and/or business approach to problems
   

Additional Duties: On an as-needed basis, the role may also require the following responsibilities:

• Monitoring all interfaces (Batch and API) between our Clinical Application and external systems
• Provides analysis, awareness, and collaboration on solutions where appropriate.
• Providing emergency support
• Assisting with system upgrades or integrations

Use your skills to make an impact
 

Required Qualifications

• 3+ years of experience in Clinical Operations/Application Management and/or Production Support

• Experience with SharePoint & Requirements Management Software (Jira Align / Azure DevOps)

• Experience in building and implementing new processes from ground up

• Experience working in cross-functional, collaborative teams

• Role will work on EST time zone

Preferred Qualifications

• Medicaid experience

• Proficient knowledge on release management operations and able to provide solutions where multiple development cycles are impacted

• Comprehensive knowledge of working in PowerBI or similar reporting software

• Experience in working with outside software vendors (particularly problem/incident resolution)

Additional Information

On an as-needed basis, the role may also require the following responsibilities:

• Monitoring all interfaces (Batch and API) between our Clinical Application and external systems

• Provides analysis, awareness, and collaboration on solutions where appropriate.

• Providing emergency support

• Assisting with system upgrades or integrations

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

SSN Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$97,900 - $133,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-01-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.