IT Support Specialist

Ready to be a Titan?

As an IT Support Specialist, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. You'll troubleshoot a wide range of issues, from hardware malfunctions to software glitches, and play a crucial role in maintaining a secure and efficient work environment.

What you'll do:

• Provide timely and effective technical support for all IT-related issues, including hardware, software, network problems, and AV technologies.

• Diagnose and resolve issues related to Windows, macOS, Linux, iOS, and Android operating systems.

• Troubleshoot LAN/WAN connectivity, IP addressing, routers, switches, firewalls, VPNs, and remote access.

• Perform diagnostics and repairs on desktops, laptops, printers, and various peripherals.

• Assist users with office software, enterprise applications, and our ticketing system.

• Utilize remote support tools to provide assistance to users both on-site and remotely.

• Support and troubleshoot Audio/Visual (AV) technologies, including Crestron systems and Zoom Rooms.

• Implement and maintain basic cybersecurity principles, including antivirus tools, access control, and data protection.

• Create and maintain comprehensive technical documentation and user guides.

• Participate in small-scale IT projects and initiatives.

• Collaborate effectively with team members and other departments.

What you'll bring:

• 4+ years of experience in an IT support role or a related field.

• Proficiency across various operating systems including Windows, macOS, Linux, iOS, and Android.

• Solid understanding of networking concepts: LAN/WAN, IP addressing, routers, switches, firewalls, VPNs, and remote access.

• Demonstrated ability to diagnose and repair diverse hardware components (desktops, laptops, printers, peripherals).

• Familiarity with common office software, ticketing systems, remote support tools, and enterprise applications.

• Experience with and understanding of Audio/Visual (AV) technologies, specifically Crestron systems and Zoom Rooms.

• Basic knowledge of cybersecurity principles, antivirus tools, access control, and data protection.

• Strong diagnostic and troubleshooting skills with a systematic approach to problem-solving.

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to non-technical users.

• Proven ability to work effectively in a team environment and collaborate across departments.

• Experience in creating and maintaining technical documentation.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL Foundation.

Additional Requirements:

• Ability to work flexible hours and adapt to evolving technologies and business needs.

• Ability to lift and move equipment up to 50 pounds and perform tasks that may require prolonged sitting, standing, or walking.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.