Job description

Patrique Mercier Recruitment JP is excited to announce an opening for an Italian Speaking IT Support Specialist in the beautiful city of Athens, Greece! This is an excellent opportunity for individuals looking to leverage their IT expertise while providing exceptional support to clients in a dynamic environment. As part of our dedicated team, you will play a critical role in ensuring that our Italian-speaking customers receive the assistance they need with their IT-related inquiries.

Role Overview

As an IT Support Specialist, you will be responsible for diagnosing and resolving technical issues, providing guidance on software and hardware, and ensuring customer satisfaction. If you possess strong communication skills, technical knowledge, and a passion for helping others, we want to hear from you!

Key Responsibilities

Provide technical support to Italian-speaking clients via phone, email, and chat.
Troubleshoot and resolve hardware and software issues efficiently.
Educate customers on best practices and product features to optimize their experience.
Document all support interactions accurately in the CRM system.
Collaborate with IT teams to escalate complex issues and implement solutions.
Participate in ongoing training and development to stay updated on latest technologies.
Offer feedback and suggestions to improve support processes and customer experience.

Requirements

Fluency in Italian and English, both written and spoken.
Proven experience in IT support or a related technical field is preferred.
Exceptional problem-solving skills and a technical mindset.
Strong communication abilities with a customer-focused approach.
Experience with troubleshooting common software and hardware issues.
Ability to manage multiple priorities in a fast-paced environment.
A positive attitude and eagerness to learn and grow within a collaborative team.

Benefits