Offer summary

Qualifications:

Previous experience as an analyst or assistant in project areas, PMO, or agile team support., Basic to intermediate knowledge of CCaaS solutions or Customer Experience projects., Familiarity with project management tools like Jira, Trello, or MS Project., Fluent in English with strong organizational and interpersonal communication skills..

Key responsibilities:

Support the management of CX projects focused on CCaaS solutions, acting as a link between the technical team and clients.

Conduct initial requirement gathering with stakeholders and organize information for the responsible teams.

Monitor timelines, deadlines, and deliverables to ensure alignment with the defined project scope.

Track performance indicators (KPIs) and assist in the preparation of progress reports.

Job description

Are you an organized, proactive professional interested in working on innovative projects in the Customer Experience space? We have an excellent opportunity for you!

We’re looking for a Project Analyst to support strategic initiatives focused on CCaaS (Contact Center as a Service) solutions. In this role, you will assist the team in the execution and follow-up of high-impact deliverables—always with a strong focus on the customer experience.

Responsibilities:

Support the management of CX projects focused on CCaaS solutions, acting as a link between the technical team and clients.
Conduct initial requirement gathering with stakeholders, organizing information for the responsible teams.
Monitor timelines, deadlines, and deliverables to ensure alignment with defined project scope.
Identify potential risks and support the team in developing action plans.
Track performance indicators (KPIs) and assist in the preparation of progress reports.
Contribute to client relationship management by helping maintain clear and effective communication.
Collaborate with cross-functional teams, fostering alignment and teamwork to enhance the customer experience.

Requirements:

Previous experience as an analyst or assistant in project areas, PMO, or agile team support.
Basic to intermediate knowledge of CCaaS solutions or Customer Experience projects.
Familiarity with project management tools (e.g., Jira, Trello, MS Project, or similar).
Knowledge of platforms such as Sprinklr or other CX tools is a plus.
Fluent in English (reading and writing).
Strong organizational skills, proactiveness, and good interpersonal communication.
Familiarity with agile methodologies (Scrum, Kanban, etc.) is desirable.

Job Details:

Location: This is a remote position. Candidates can be based anywhere, as long as they are available to work within a time zone similar to IST (Indian Standard Time).
Type of Employment: Independent Contractor | No visa is required!
Payments in USD.

If you're looking for professional growth, enjoy working with technology, and want to be part of a team that values customer experience—apply now!

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