Client Success Manager

About Inovatec: 

 
Inovatec is an exciting growth company based in Vancouver B.C., established in 2006. We are North America’s leading provider of cloud-based software solutions for the automotive, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S. 
 

At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It’s important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we’re committed to investing in the development of our team, no matter where they’re located.  

This is an opportunity to join a passionate group of innovators at a fast-growing company: since 2019, we have more than doubled in size, and we expect to double again in the next 5 years. This position will be an integral part of our team as we continue to grow.

Job Summary

The Client Success Manager is responsible for the growth and relationship management of assigned client (lender) accounts. In this position, the Client Success Manager is the main point of contact for lender interactions and provides both strategic and tactical leadership, including business development, performance management, and oversight of project implementation on behalf of clients. You will be the client advocate and business process expert within Inovatec, helping to ensure the rest of the organization delivers high-quality client experiences.

Who we are: 

We are here as strategic partners to transform Auto Lending Industry Thought Leadership into Customer Market Leadership in a highly competitive and constantly evolving landscape. We curate the best ideas alongside our partners and help our customers implement them.

An Inovatec Customer is successful when they are consistently engaged to pursue their roadmap to its fullest extent, regularly deploying new and improved competitive advantages every year.

We should be relied upon to encourage our clients to crystallize annual visions of what's possible and apply meaningful budget and sponsorship to those visions and hold both the customer and Inovatec accountable to those visions. We also want to check in periodically and see how things are coming along and report back to Inovatec what the successes and opportunities are, so we can improve as a strategic partner.

Key Responsibilities: 

• Establish and maintain productive, professional relationships with the key Lender personnel
• Provide leadership by supporting Lender platform planning and aligning Inovatec's and Lender's objectives 
• Monitor & Report on how well Inovatec is performing for clients, including regular business reviews, platform reporting and analysis and ongoing support.
• Analyze and report on client's business to deliver insights and business intelligence to internal and external stakeholders, 
• Identify key trends in industry and client performance and report externally/internally
• Monitor overall project performance metrics in coordination with Inovatec 's product and project management teams 
• Monitor support metrics in coordination with Inovatec's technical support team
• Act as client subject matter expert on clients’ business use of Inovatec solutions and partners
• Act as client advocate across the organization to deliver a high-quality experience to clients 

• Drive additional revenue opportunities with clients through additional systems, strategic initiatives, partner integrations, etc.

Skills & Requirements: 

• Technical/engineering background preferred 
• Strong interpersonal and communication skills
• Attention to detail and ability to organize 
• Strong visual presentation skills, and verbal communication skills 
• Ability to succeed in an entrepreneurial, fast paced and dynamic environment
• Microsoft Office proficiency
• Ability to travel as needed for clients face-to-face meetings (U.S. and Canada)
• Bachelor’s Degree in a related field (i.e., Computer Science, Engineering, Finance, Communications or similar)

Our core values: 

 Make sound decisions: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems. 
 

Act like an owner: No matter the challenge, we overcome hurdles, seek out solutions, and follow through on commitments to consistently exceed expectations. 
 

Get better every day: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves. 
 

We before me: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team. 

What we offer: 

Competitive salary and bonus structure 

Flexible work environment 

Career growth 

Monthly team events 

Industry-leading benefits plan