System Admin IV

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

1. General Summary
    

Under limited oversight, responsible for strategic planning, designing, and implementation of core technologies.  Provides integrated team oversight over projects.  Leads a team utilizing project management skills to include planning, scheduling & testing leading to successful go-lives.  Advanced technical skills and knowledge in vertical.

1. Principal Responsibilities and Tasks
    

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Serves as the point of contact for Tier I, II, III Service Desk support tickets for Cisco Webex and Mircosoft Teams and Zoom.
• Handles moves, adds and changes to Webex user configuration
• Track and implement and deploy CMDB updates for Webex application.
• Responsible for vendor escalation and work with engineers to resolve technical issues related to Webex working with other team members, vendor support and contractor to achieve optimal reliability and security.
• Perform Case Management and maintain up to date documentation on assigned open issues for Webex.
• Tracking, testing, and deploying newly released Webex feature enhancements.
• Lead, schedule, and coordinate monthly Webex training events of new feature enhancements.
• Provides complex Webex application support and guidance to end users and provides technical guidance and training new users. Able to quickly assess problems and identify resolutions.
• Prepares written documentation of various types including Webex application documentation, training manuals, quick tip sheets, Webex internal help website.
• Delivers excellent customer service with accuracy, attention to detail, ability to work effectively and diplomatically in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities.

**Education and Experience**

• Bachelor's degree with minimum of 8 years of IT experience or equivalent combination of education, experience and IT certifications
• Experience with enterprise systems administration design including data center migrations, disaster recovery, and security planning

**Required Knowledge, Skills and Abilities**

• Advanced technical expertise in Cisco Webex administration and enterprise networking systems
• Demonstrated leadership ability in project management and team coordination
• Strong analytical and problem-solving skills with ability to assess customer needs and determine solutions
• Excellent communication and organizational skills with proven ability to conduct training sessions
• Expert knowledge of ITSM frameworks and security protocols
• Proficiency in scripting languages and Microsoft Operating Systems
• Experience in supporting complex distributed environments with multiple programs

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $47-$70.54
• Review the 2024-2025 UMMS Benefits Guide

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