Offer summary

Qualifications:

8+ years of hands-on HR and/or business project management experience, Experience managing multiple large programs/projects in enterprise environments, Experience in integrating AI into work processes and decision-making, PMP Certification is a plus..

Key responsibilities:

Drive high-value people projects partnering with cross-functional teams

Develop and manage detailed program/project execution plans

Manage stakeholder and team expectations through change management practices

Provide overall communication with all areas affected by the program/project.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Drive high-value people projects across the portfolio partnering closely with cross-functional teams
Develop detailed program/project execution plans, and manage all implementation processes including progress tracking, metrics, monitoring change control process, testing, release to production, and delivery
Manage stakeholder, and team expectations through clear and timely change management practices
Develop detailed program/project execution plan, and manage some implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of hands-on HR and/or business project management experience
Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
Experience overcoming project crisis
PMP Certification is a plus

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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