Back Office Analyst, Associate

Back Office Analyst, Associate

North - Remote (Work hours align with Eastern Time Zone)

Let's go North together!

North, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none

The primary focus of the Back Office Analyst, Associate is to utilize their strong attention to detail to manage customer account updates, under the general supervision of the Back Office Manager and Back Office Team Lead.  The Back Office Analyst Associate will need to demonstrate a high level of professionalism and integrity. 

What you'll do:

• Manage and maintain customer accounts by completing critical account updates, quality audits, and advanced reconciliation reporting.
• Maintain a thorough understanding of system capabilities, merchant statements, rates, pricing structures, and funding sequences.
• Complete identity and document verification using an array of fraud detection tools.
• Create and maintain a close working relationship with other departments within North to ensure escalated issues are resolved in an expedient manner.
• Assist with researching, processing, and preparing settlement reports for customers, partners, and executive leadership.
• Be able to meet aggressive timelines and regularly scheduled deadlines.
• Respond to internal and external customer support inquiries to reduce inbound call volume and exceed customer and partnership expectations.
• Diligently manage customer cases within our Customer Relationship Management (CRM) tool and communicate customer trends and issues to management immediately upon identification.
• Work with all departments as applicable to report, resolve, and prevent advanced customer issues.
• Provide excellent customer service to internal and external customers to build high trusting relationships.

What we need from you:

• High school diploma or GED.
• Bachelor’s degree or a combination of relevant and related experience and education.
• Minimum 1 year of experience in a data entry or customer centric role.
• Excellent writing and analytical skills.
• Excellent communication skills with ability to operate well across all business lines internally and externally.
• Ability to establish high trusting relationships.
• Exercise sound judgment and discretion in scenarios that are complex and highly sensitive.
• Ability to handle, discern, and maintain confidentiality.
• Strong computer skills and proficiency with multiple software applications.
• Must be comfortable in a fast paced environment while interpreting and entering data information from a wide variety of legal documents.
• Strong attention to detail for initial data entry as well as for quality cross check of systems.
• Ability to learn a deep understanding of the products and services of the company.
• Ability to maintain a high standard of performance in all areas of work
• Team oriented individual; cooperative and ability to adapt in a changing environment.
• Ability to thrive in a deadline driven environment.
• Availability to work overtime as department needs dictate.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account
   

Hourly Pay Range: $18-$22

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com