Offer summary

Qualifications:

At least 5 years of relevant experience in project management or customer success., Experience with cloud-based software implementation processes., Strong presentation skills for both business and technical concepts., Ability to navigate complex interpersonal dynamics with various stakeholders..

Key responsibilities:

Guide Enterprise customers through the onboarding process of ASAPP’s products.

Plan and manage project delivery, including risk evaluation and milestone planning.

Document and refine product requirements for clear communication.

Collaborate with cross-functional teams to meet customer goals.

Job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

We are seeking a Delivery Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You’ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role.

What you’ll do

Guide our Enterprise customers through the onboarding process to ASAPP’s products

Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance

Document & refine product requirements for clear communication internally and externally

Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams

Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work

Act as a subject matter expert on ASAPP’s Products, both internally and externally

Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

What you’ll need

At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience

Experience with cloud-based software implementation processes

Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite

Strong outcome and value orientation

Self-starter mentality (you find problems and fix them)

Adaptive and introspective; open to giving and receiving frequent feedback

Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts

Experience with technical process creation, documentation, and improvement

What we’d like to see

Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)

Experience in contact center and/or customer experience industry

Experience working directly with technical partners across all integration points

Experience in any major programming language (Golang, Python, C++, Java, etc)

Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines

Experience with Machine Learning, Natural Language Processing, LLMs

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote

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