Platform Services Engineering Manager

Job Title: Platform Services Engineering Manager

Job Location: UK Flexible Location

Salary: £41,673 to £51,381 per annum based on 35 hours per week

Contract Type: Permanent

Could you lead and manage technical engineers who build, support, and maintain the infrastructure and core services that underpin our production services?

Can you lead the team to deliver our transformation and improvement programmes, modernising IT infrastructure and helping the British Red Cross to unlock the potential of Microsoft cloud services to build and improve our user experience, resilience, and security?

What will a Platform Services Engineering Manager's job involve?

• Grow a healthy, inclusive, and diverse collaborative engineering culture in line with our values where engineers are empowered to be accountable and responsible for their own actions and decisions.
• Identify problems or issues in the team dynamic and rectify them, through health-checks with the team and provoke the right responses.
• Establish, deliver, and refine the engineering roadmap for the team to ensure that our platform services and products remain current, deliver value to other teams and supports the needs of internal stakeholders in terms of scalability, resilience, security, capacity, and operational maintenance.
• Forecast and plan delivery cycles to coordinate and optimise the delivery flow of the team, maintaining momentum, clear on their goals, empowered, and delivering value for our users.
• Instil excellence and continuously improve the processes, methodologies, standards, and technology choices embraced by the team.
• Connect with engineering and development teams across the Platforms and wider DDaT function to collect feedback on existing technology. Utilise insight and expertise to assess how user needs have changed over time and apply strategic thinking to provide the best service for the end user.

What will a Platform Services Engineering Manager need to be successful?

• A growth mindset that constantly challenges how we deliver and operate today.
• Strong knowledge of project planning and resource management tools and techniques to manage project progress, resourcing, budget and scope.
• A natural problem solver with a strong sense of autonomy, able to plan complex engineering activities, resolve dependencies and identify problems before they emerge.
• Experience managing an engineering team within a modern enterprise DevOps organisation using cloud technologies, platforms, and services, including but not limited to Microsoft Azure, Microsoft Active Directory, Microsoft Azure Active Directory, Microsoft Authenticator and OneLogin authentication service.
• Focused upon delivering quality, performant, reliable, secure, and maintainable services.
• Expertise in various staffing and resource models, including third-party managed services, partnering, and staff augmentation to provide a surge capacity.

The closing date for completed applications is 23:59hrs on Tuesday the 18th of October 2024 with interviews to follow.

Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.

• Pension scheme: Up to 6% contributory pension.

• Flexible working: We do our best to accommodate your preferred work style.

• Learning & Development: Wide range of career opportunities + comprehensive learning.

• Discounts: Access to Blue Light Discount Card and employee benefits platform.

• Wellbeing Assistance: Access to mental health and wellbeing assistance.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At the British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.