At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).

The Project Coordinator is an integral member of the project team responsible for delivering on small contact center or Microsoft technology services and solutions for our client base. In this role you will be responsible for organizing, coordinating, managing, and reporting assigned project activities or assisting a senior level project manager on a larger implementation. A successful Project Coordinator must be able to coordinate several concurrent projects, with differing technical solutions, must be a self-starter and work with minimal direction.

What You'll Be Doing

Demonstrate professionalism and leadership in representing TTEC Digital

Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs

Function as the primary point of contact for the client for all assigned project-related activities

Able to present, whiteboard and discuss the TTEC Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks

Create and manage a formal project plan, including Project Plan, Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule

Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule, and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance

Maintain and update project status to current project tracking systems

Update appropriate TTEC Digital project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management

Update project resource allocation plans on a weekly basis, or as changes are known, and complete new project scheduling and booking plans with urgency.

Provide finance updates for end of month billing & project percent completion for revenue recognition

Perform weekly accurate and timely submission of project time worked

Actively participate in team meetings, solution area specific review sessions and business unit and company meetings

Review and approve project team time and expense submissions on a weekly and month-end basis

Maintain role and/or individually assigned target employee utilization goal and achieve role and individually assigned team goals.

Manage subcontractor work

Assist senior level project managers or program managers on larger projects with documentation and distribution of meeting notes and status reports.

Provide for the coordination of security clearances

Setup and manage project collaboration site

Review and edit technical documentation

Attend all project meetings, internal and client facing.

Assist with drafting of project proposals and preliminary project schedules

What You'll Bring to the Role

Bachelor’s degree in project management or related field, preferred

2+ years of experience with deploying IT or business system projects in a customer facing environment, desired

PMP or CAPM or other Project Management Certification or Coursework, preferred.

Proficiency working with MS Project and MS Office, including familiarity with MS Project and Visio

Demonstrated willingness to be flexible and adaptable to changing priorities

Attention to detail and thoroughness

Self-directed, consistent, and reliable

Team player, strong collaborator

Effective time management skills

Strong organizational and planning skills

Ability to adapt quickly to changing technology

Knowledge or familiarity of Contact Center and/or Microsoft stack technology solutions, preferred

#LI-DD1

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-Remote

Project Coordinator

Offer summary

Qualifications:

Key responsibilities:

Job description

Required profile

Experience

Hard Skills

Other Skills