Customer Onboarding Project Coordinator

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 600,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 12,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving.  As an Onboarding Project Coordinator, you are the face of CENTEGIX™ and will act as the primary point of contact for new & some existing clients, providing a high-touch onboarding experience for their Safety Platform solution, from the initial introduction call, through the information collection, administrative and technical setup, to successful completion of their testing cycles and training of their end users. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications.  You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.   

Position Responsibilities

• Customer Onboarding: 
  • Assist Project Managers with onboarding new Safety Platform customers 
  • Assist Project Managers with onboarding existing conversion customers, as well as manage some conversions independently  
  • Manage the onboarding for new stand alone  Visitor Management and Reunification  customers 
  • Manage the onboarding for stand alone Blueprint customers 
  • Manage all construction projects, site moves and portables 
  • Manage EMS/WeTip projects, if applicable
  • Coordinate any equipment installation with the customers as necessary
  • Adhere to Onboarding Playbook and SOPs 
• Project Coordination: Assist in planning, scheduling, and coordinating the installation of all products for our customers,  ensuring that all projects are delivered on time and within scope.
  • Assist Onboarding Project Managers with various project tasks as needed.
  • Build strong relationships with customers to enhance customer satisfaction and retention.
• Customer training: Conduct virtual and sometimes onsite customer training sessions on  Visitor Management, Reunification & Safety Blueprint products.
• Collaboration: Work closely with cross-functional teams, including, Onboarding Project Managers, Sales, Solutions, Command Center, Service Delivery, Customer Success, Product, Warehouse, Field Services, and etc,  to ensure seamless project execution.
• Documentation: Maintain accurate records of project details, customer interactions, and installation schedules using Monday.com and Salesforce.com
• Problem-Solving: Proactively identify and partner with PMs  or work independently  to resolve any potential challenges that could impact project timelines or customer satisfaction.

• 2+ years of Project Management or similar Customer Onboarding or Support experience
• Strong G-Suite experience and skills 
• Monday.com and Salesforce.com experience is a plus
• Ability to work within multiple time zones in the USA
• The ability to identify issues and find solutions quickly 
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent verbal and written communication skills, including leading meetings and presentations both in-person and virtually
• Ability to multitask, prioritize and manage time effectively 
• Ability to effectively collaborate with internal and external customers 
• Dedicated home office space 
• 0-15% Travel
• Bachelor’s Degree 

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• 15 days paid time off(prorated)
• 11 paid holidays
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs  (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus 
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate