Offer summary

Qualifications:

Bachelor's or Associate's degree in Computer Science, Information Security, or related fields., 2+ years of experience in IT operations., Strong troubleshooting skills and IT support background., Proficiency in typing and effective communication skills..

Key responsibilities:

Monitor system and application dashboards for anomalies.

Resolve problems under the guidance of a Senior or Lead Operations Specialist.

Fulfill services from the Service Catalog for supported areas.

Assist clients in determining and addressing their IT issues.

Saviance Technologies is a US Healthcare IT Service provider focusing on Patient Engagement with Innovative Products and Solutions like Patient Intake Tablet, iHealthConnect Wellness Portal, Mobile Applications, Actionable Analytics and ICD-10 Testing Services. Incorporated in 1999 in New Jersey, with over 15 years of excellent industry track record, Saviance offers services & solutions that enable enterprises to achieve critical objectives. Saviance is a Gold Category Corporate Member with Healthcare Information Management Systems Society (HIMSS), member of mHealth Alliance and Corporate member of NJ-HITEC. We are awarded by INC. 5000 as one of the fastest growing privately held companies in North America. Saviance is also ranked among the Fast 50 Asian American Businesses in the United States by USPAACC (US Pan Asian American Chamber of Commerce) and selected as a 2014 "Top Business" recipient byDiversityBusiness.com. A certified Minority Business Enterprise recognized by NMSDC, Saviance is also partner with leading global brands such as Microsoft, Amazon Web Services, Apple, Samsung and Red Hat.

Job description

Job ID 626-1,

Job Title: IT Production specialist/helpdesk support

Job Location: Location: 100 percent remote

Duration: 3+ Months

Client Magellan Health

Job Description:

Monitors system and application dashboards for anomalies as defined by the assigned IT Service Area. Understands and works on resolving problems in the areas monitored under the guidance of a Senior or Lead Operations Specialist. Fulfills services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.). RESPONSIBILITIES: Bachelor or Associates degree courses in Computer Science, Information Security, Programming, Data Structures and Algorithms. 2+ years of experience in IT operations. WORK EXPERIENCE: IT Operations 2+ years EDUCATION: Associates or Bachelors: Computer and Information Science (Preferred)

Top 3 Must-Haves (Hard Skills)

Ability to determine client's issues

IT Support background

Troubleshooting experience

Must-Haves (Soft Skills)

Typing proficiency

Call and communication skills

Degree Requirements

Certification Requirements

Nice-To-Haves (Hard Skills)

OKTA

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