Head of PMO

Your role and impact:

As an Head of PMO at WhiteTech, you will play a pivotal role in driving the success of our FinTech projects through exceptional leadership, strategic planning, and continuous improvement. You will lead and mentor a team of talented engineers, project managers, QA professionals, and security experts, fostering a collaborative and innovative environment. Your deep expertise in software development life cycle (SDLC), CI/CD pipelines, and security will enable you to optimize and streamline processes, ensuring the highest standards of quality and efficiency.

Your key responsibilities will include but not limited:

• Oversee process documentation, implementation, and continuous optimization
• Lead change management initiatives and ensure process quality assurance
• Manage and improve SDLC efficiency, quality, and performance
• Ensure client satisfaction across cost, budget, timelines, and quality metrics
• Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns
• Supervise business analysis and design functions, ensuring measurable effectiveness
• Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processes
• Oversee internal SaaS/white-label product development with full responsibility for quality and budget control
• Lead resource management and capacity planning across all IT functions
• Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams
• Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement
• Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements
• Ensure development team composition aligns with skill and seniority requirements
• Promote a performance-based, results-driven culture across all delivery units
• Partner with security leadership to ensure compliance with standards without disrupting delivery timelines
• Manage and support the Head of QA, ensuring a high standard of test coverage, speed, and efficiency

Strategic Initiatives & Key Challenges

• Redesign and streamline onboarding processes
• Enhance design and business analysis functions for speed, cost-efficiency, and output quality
• Implement a high-performance, results-oriented development culture
• Conduct a comprehensive audit of project management processes with the goal of identifying gaps and implementing improvements
• Review and optimize the development team structure and resource allocation
• Audit and enhance the software development lifecycle (SDLC)
• Perform cost and performance analytics for development and operations
• Improve Service Desk operations, especially in bug root cause identification and resolution speed
• Evaluate and enhance the effectiveness of the Security function

What makes you stand out:

Required Experience:

• Minimum 3+ years as a Senior Project Manager (mandatory)
• At least 3+ years of proven experience as a Lead Delivery or Program Manager
• A combined 5+ years in leadership roles such as Head of PMO, Head of Project Management, or Head of Delivery (all mandatory)

Industry Experience:

• Minimum 5 years in product companies focused on SaaS or white-label software solutions (mandatory)
• Deep understanding of enterprise platforms within FinTech and banking domains (mandatory); experience in iGaming and eCommerce is considered a plus
• Minimum 5 years in outsourcing environments within the same technical and business domains
• Hands-on experience with mobile applications, especially those related to financial services (mandatory)

Our recruitment process typically follows these stages:

• Application screening
• Interview Stages (2-3 weeks):
  • Prescreening call (40 min)
  • Technical Interview (60 min)
  • Soft Skills Interview (40 min)
• Vision and Strategy Interview with C-level managers
• Job Offer
• Referrals: Employment and Background Check