Offer summary

Qualifications:

Proficiency in Italian and English (B2 level), Strong problem-solving skills, Motivated to grow in a dynamic environment, Ability to communicate effectively with customers..

Key responsibilities:

Answer customer questions and solve problems via phone, email, and chat.

Log customer interactions and respond within set timeframes.

Provide post-sales support including delivery questions and warranty claims.

Track and update orders using the company's CRM system.

Job description

🌟 Kickstart Your Career in Sunny Lisbon! 🌟
Are you ready to work with world-leading brands while living in one of Europe’s most vibrant and beautiful cities? Join our dynamic, multicultural team in Lisbon and help customers from around the globe — all from a modern office just minutes from the beach! 🌊☀️

If you're passionate about people, problem-solving, and personal growth, this is your chance to shine in an international work environment with real career opportunities. 🌍💼

Your Tasks

📞 Talk with Customers - Answer questions and solve problems by phone, email, and chat.
📝 Record Cases - Log every customer interaction in our system and respond within the set time (SLA).
😊 Make Customers Happy - Keep customers updated on their cases. Happy customers = happy team!
🔧 Post-Sales Support - Help with delivery questions, warranty claims, and refund requests.
💬 Help with Sales - Support customers who want to buy and promote products to boost sales.
🎯 Hit Your Goals - Meet quarterly sales targets while giving top-notch service.
🛍️ Manage Orders - Track and update orders using our CRM system, following our company’s rules.

What We’re Looking For

🌐Proficiency in Italian
🗣️ English level B2
📈 Motivated to grow

What We Offer

🚀 New and modern office.
📚 Full training to help you succeed.
🏡 Relocation support (if applicable).
🌍 We promote inter-company mobility to work at any of our sites around the world.
🏥 Private health insurance, free after six months
💶 Competitive wages (14 monthly payments per year)
🎉 Be part of a project with real impact