Offer summary

Qualifications:

Bachelor's degree in IT, Business Administration, or a related field., 3 years of experience in IT service management and application development., Strong analytical skills with experience in process mapping and data flow analysis., Familiarity with agile development methodologies and project management principles..

Key responsibilities:

Develop and implement digital adoption strategies and community engagement plans.

Act as a liaison between business users and technical teams to facilitate communication.

Gather, analyze, and document business and technical requirements for IT solutions.

Support user acceptance testing and ensure quality control on implementations.

Job description

Job Description:

Digital Adoption Strategy.
Roadmap.
Community Engagement Plan and Framework.
Training Plan and Framework.
Communication Plan and Framework.
Consultation Framework.
Feedback Mechanism.
Key Performance Indicators (KPIs).
Dashboards and Reports.
Standard Operating Procedures (SOPs).
User Guides.
Other Support Resources.
Evaluate current services and recommend gaps.
Research and evaluate latest technology trends.
Develop strategy documents and roadmaps.
Develop standard operating procedures (SOPs) and playbooks.
Develop and monitor adoption metrics and analyze KPIs.
Develop and implement community engagement plans.
Establish mechanisms for collecting user feedback.
Design and deliver user training programs.
Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions.
Provide support to both business and IT teams in identifying and addressing problems.
Act as a liaison between business users and technical teams, facilitating clear communication.
Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation.
Assist in creating mockups, wireframes, or process models to visualize solutions.
Collaborate with cross-functional teams on proof of concept and pilot rollouts.
Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.
Gather, analyze, and document business and technical requirements.
Translate business requirements into functional specifications that can be understood by IT teams.
Collaborate with IT teams to design services and solutions that meet business needs.
Ensure that the proposed solutions are feasible from both a business and technical perspective.
Create documentation that explains the solution designs, architecture, and integrations.
Ensure seamless integration of digital solutions with existing systems.
Work alongside project managers to help define scope, milestones, and timelines.
Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
Make recommendations to project team members pertaining to issues, risks, and client satisfaction.
Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.
Provide quality control on production implementations.
Develop and implement solutions both individually and as a member of the team.
Ensure change management processes are followed.
Provide tracking and reporting of time and status on all work as required.

Nice to Have:

Experience in analyzing process maps, descriptions, and data flow diagrams of complex business processes to understand records that are produced. 3 years
Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.). 3 years
Experience with IT service management, IT service management applications, IT application development and maintenance projects. 3 years
Experience working on projects with changing priorities, timelines, or requirements. 3 years
Experience working within an agile development environment. 3 years