Telesales Agent - German Speaking

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people. 

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

Lastminute.com is looking for a telesales agent for the French, Italian, German, Dutch or Portuguese market.

The job in brief: 

Job Title - Telesales Agent- German Speaking
Working model - Hybrid from Madrid, Remote from Spain
Team -  Telesales Department
Level - Entry Level
Location - Madrid, Spain
Contract - Permanent (EUR 36 h/week) 
Travel time required - Not required

Key responsibilities:
- Serve both inbound and outbound customers with German
- Sell holiday packages

Qualifications

Essential

• Native German
• Fluent level of Spanish
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Self-motivated, tenacious, uses initiative and problem solver
• Work to tight deadlines with a can-do attitude
• Strong communicator internal / external
• Work with commercial targets
• excellent computer use

Desirable

• Oriented business results
• Versatility
• Previous experience in the travel context or sales

Perks of working with us:

How we work together:
– An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
– Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:
– Access to e-learning platforms (e.g. Discovery, O’reilly – depending on the department), professional and managerial skills development training paths

Other perks:
– 2 paid days off per year for volunteering purposes
– Occasional social events to foster connections among colleagues
– Travel industry discounts and flash exclusive staff fares
– We support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Selection process steps*:

• - HR interview (10-30 minutes)
• - 1st interview with Manager (soft skills + technical knowledge) Please note that we may require an offline test, which will be presented during the second interview.
• - Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:
By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.