Offer summary

Qualifications:

Excellent communication and organizational skills are essential., Ability to quickly learn and navigate online platforms and portals is required., A team-player attitude is necessary, especially in a fast-paced setting., Prior experience in customer service or administrative support is preferred..

Key responsibilities:

Answering and directing incoming phone calls to ensure customer inquiries are handled promptly.

Accurately entering new service requests into the system for efficient processing.

Providing administrative support to the Service Department to facilitate operations.

Acting as a key liaison to an assigned sales team member, preparing RFQs, quotes, and invoices.

Job description

Company Description

🚨 Now Hiring: Customer Service Representative (In-Person Role)
📍 Location: Maryland (Onsite – Monday to Friday)
🏢 Company: S. Albert Glass
🕒 Department: Service Division

About S. Albert Glass:
Founded in 1999 and proudly family-owned, S. Albert Glass has become a trusted name in commercial and residential glass and door services. With a reputation built on quick response, expert craftsmanship, and exceptional service, their Service Division works closely with property managers, commercial clients, and homeowners alike.

The Opportunity:
We’re looking for a reliable, detail-oriented, and proactive Customer Service Representative (CSR) to join the fast-paced and collaborative Service Department. This is an onsite role that is vital to the day-to-day success of our team and the satisfaction of our customers. 🎯

What You'll Be Doing:
📞 Answering and directing incoming phone calls
🧾 Accurately entering new service requests into the system
📋 Providing administrative support to the Service Department
🤝 Acting as a key liaison to an assigned sales team member to help with:

Preparing RFQs, quotes, purchase orders, and invoices
Communicating with clients and vendors
🌐 Managing vendor portals used by national accounts and property managers
🤝 Collaborating with your fellow CSRs to share responsibilities
✅ Following a clear job scope for accountability and success

What We're Looking For:
✔ Excellent communication and organizational skills
✔ Ability to quickly learn and navigate online platforms and portals
✔ Team-player attitude, especially in a fast-paced setting
✔ Prior experience in customer service or admin support (preferred)
✔ Must be available to work in-person, Monday to Friday

Why Join S. Albert Glass?
✅ Established, family-owned company with a strong reputation
✅ Opportunity to be part of a supportive and skilled team
✅ Clear responsibilities, strong team collaboration, and professional growth

Ready to be part of something solid and customer-focused? 💪
Apply today and help us continue to deliver service with precision and pride!