Offer summary

Qualifications:

Fully fluent in English., Proven experience in customer service excellence, particularly with Amazon., Knowledgeable in MS Office, Google Sheets, and project management tools., Hard-working, resourceful, and self-motivated with a passion for helping others..

Key responsibilities:

Assist customers with product inquiries and concerns.

Ensure customer satisfaction during service interactions.

Address and resolve customer dissatisfaction related to shipping or product delays.

Proactively suggest and implement new processes to improve customer service efficiency.

Job description

Company Description

About Us

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/.

Job Description

At Dalstrong we’re hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you’re a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we’d love to hear from you!

What You’ll Do!

You will assist customers about product inquiries/concerns.
You will make sure that customers are delighted and satisfied with their customer service interaction.
You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Qualifications

Who You Are (Requirements)

Fully fluent in English.
Proven experience with Achieving Customer Service Excellence
Experience working with Amazon within a customer service capacity
Hard-working, resourceful, self-motivated, detailed, and responsible
Passionate about helping others and the company succeed
Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
Knowledgeable in MS Office, Google Sheets, Project Management tools
Experience using Freshdesk (or similar) is a plus.
Willingness to work for a single employer exclusively
Capacity to work additional hours if needed