Senior Business Support Manager

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Senior Business Support Manager is responsible for predefined business processes, modifying a software system or component after delivery to correct faults, improve performances or other attributes, or adapt to a changed environment; as well performs adaptive maintenance by making minor modifications due to Business changes, Legal changes, Technology changes and Physical changes. Holder of the position works independently or in team on creating, maintaining and documenting the business processes based on the customer needs, using agile methods.

About our team

The “Gigabit” project is a core strategic project of the Deutsche Telekom AG. The software implements all end-to-end business processes regarding the fiber network extension in Germany, ranging from ordering processes to supplier coordination and management to network access provisioning.

The cross-functional team works closely with the development teams on their journey to DevOps. It is distributed across Slovakia and Germany. In our team, we aim for automation and slick solutions to provide a modern and stable runtime stack. In our culture, we strive to create a start-up atmosphere in the enterprise.


You are working within a lean and automated approach using modern technologies and methods like GitOps, Infrastructure-as-a-Code on AWS, CI/CD and, of course, Agile. Our Digital HUB is 100% cloud native.

Project scale is 200+ developers distributed in Slovakia, Germany, Greece, Spain, India, Hungary and Poland. The project language is English. The Communication with the ICM is German.
Then join us now and be part of the exciting journey! Help us provide our customers with a fantastic experience.

WHAT WILL YOU DO?

-  Analysis and documentation of disruptions in the trouble ticket system (including routing of tickets to partner systems), Jira, Nimbus
- Quality check of error tickets for correct prioritization / correct and understandable description / completeness of the data
-  Analyze and reproduce malfunctions/errors
- Retest after fixed delivery and documentation
-  Checking and researching the technical concept documents • Creating visual reprocases for further analysis by the development team
- Technical assistance in developing workarounds
-  Participation in professional telephone conferences - Organizing and leading technical telephone conferences
- Supporting the implementation and introduction phases
- Support the Dev/Ops way of working (for example: PIP participation)

Tasks:
• Control of problem procedures in the task area
• Analysis of possible or already occurred disruptions (root cause analysis) as part of the problem management process
• Conception, implementation and control of quality assurance measures
• Participation in strategic-conceptual specifications in the problem management process
• Working independently and independently acquiring other necessary skills
• Team collaboration, virtually and on-site
• Willingness to share acquired knowledge Knowledge management

Management scope

• within own organization unit

YOU WILL SUCCEED IF YOU:

• Have completed secondary education

• Have relevant work experience

• Have at least 5 years of experience in ICT application operation and management

IT Technical Skills

• Possess advanced knowledge of SQL and Java

• Understand the overall ICT industry environment at an advanced level

• Have an advanced overview of project management

• Are knowledgeable in ITIL processes

• Understand application-related business processes

• Demonstrate a strong understanding of IT and business process interactions within an IT organization

• Possess advanced business management knowledge, especially regarding cost-benefit considerations

• Are skilled in presentation and moderation techniques

• Have expertise in data security and data handling

• Possess a technical overview in operating systems and/or database experience

• Have an advanced overview of network, storage, backup, databases, middleware, cloud-based architecture, and Kubernetes

• Have strong scripting skills in any scripting language

• Are proficient in agile tools and methodologies

• Have experience in process automation

Soft Skills

• Exhibit strong analytical thinking

• Can manage complex tasks effectively

• Show flexibility and adaptability

• Communicate clearly and effectively

Other Skills

• Proficient in Microsoft Excel

Languages

• English – Upper Intermediate (B2)

• German – Upper Intermediate (B2)

Other criteria or requirements

• Ability to work under pressure
• Pro-activity and pro-customer orientation
• Willingness to travel

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1350 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.