Offer summary

Qualifications:

Proficiency in MS Office, especially Outlook, Word, and Excel., Proven experience in diary management, data handling, and project coordination., Ability to meet tight deadlines and manage competing priorities effectively., Familiarity with Google Suite, CRM platforms, and booking systems is desirable..

Key responsibilities:

Deliver high-impact, tailored support to key client accounts daily.

Manage tasks such as diary management, scheduling, and email correspondence with precision.

Identify inefficiencies and recommend process improvements to enhance service delivery.

Act as a trusted partner to clients, anticipating needs and exceeding expectations.

Job description

Job Description

Unleash your potential and join the team redefining the future of administration!

Who We Are

At SmartPA, we don’t just provide support – we transform it.

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills

What You’ll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

Here’s what your day-to-day will look like:

Collaborate & Innovate

Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

Manage Key Tasks with Excellence

Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

Support Business Growth

Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.

Be a Relationship Builder

Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
Collaborate across teams to ensure consistent quality and excellence in all deliverables.

Stay Adaptable

Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

Experience

About You

We’re looking for someone who:

Thrives in a dynamic, entrepreneurial environment where no two days are the same.
Is passionate about redefining what it means to deliver world-class PA and admin support.
Can manage their own time and workload effectively, delivering results with confidence.
Brings enthusiasm, creativity, and positivity to their work.
Enjoys contributing ideas to improve processes and drive business growth.

What You’ll Need

Your experience is key, but your attitude is what sets you apart.
Essential:

Proficiency in MS Office (especially Outlook, Word, and Excel).
Proven experience in diary management, data handling and project coordination.
A track record of meeting tight deadlines and juggling competing priorities.

Desirable:

Familiarity with Google Suite, CRM platforms and booking systems.
Background in office management, account management, or similar.
Experience in process improvement and creating efficiencies.

Work Remotely

Yes

Salary

£24,000 - £35,000

Schedule

Monday - Friday, 9am - 5.30pm (core hours are 10am - 4.30pm)

What's in it for you?

What’s in It for You?

At SmartPA, we believe in rewarding talent and supporting your growth:

Competitive Salaries
Yearly Bonuses based on company, department, and individual performance.
Remote Work.
Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
33 Days Holiday: Because rest fuels greatness.
Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.

Apply for this job

About us

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals

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