Business Development Associate-Australia

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

This position is located in Australia working with the International team of 365 Retail Markets and reports to the Executive VP of 365 International. The Business Development Associate will provide and promote excellent service to our customers in Australia. This person is a versatile individual able to perform different responsibilities on behalf of 365 locally, ranging for customer relationship and sales to local operational support. This individual will act as a liaison between the customer and all departments within 365 by helping to identify customer issues, ensure resolutions are provided, assist in local troubleshooting and implementations, assist in training, local product requirements, processes and procedures, and maintaining strong relationship with customers and partners locally. A commitment to collaborative problem solving and attention to detail is essential. 

Responsibilities

• Establish and maintain relationships with local customers, distributors and partners working to provide world-class client service.
• Liaise closely with International Team members to assist and represent 365 locally, ensuring accurate and timely communication.
• Assist with Distribution Management by maintaining local partner and distributor relationships.
• Assist in stock level and ordering process between distributors and sales operations.
• Lead as 365’s proficient and knowledgeable representative in Australia at local events, trade shows, customer and distributor meetings.
• Oversee and participate in project implementations and trainings locally as needed to support and assist customers in launching new locations.
• Collaborate on process improvements for the international team to propel growth, increase customer satisfaction, loyalty, and retention.
• Help communicate Australia-specific requirements during internal meetings.
• Provide feedback to Marketing to ensure all documentation, material and pertinent information regarding Australia is up-to-date and accurate.
• Act as an internal advocate for the customer and delegate customer inquiries and issues to specific departments; follow problems with the proper teams internally through to resolutions.
• Ensure alignment across 365 teams to consistently meet established delivery timelines and maintain targeted inventory levels.
• Drive local sales by identifying customer needs, delivering compelling product presentations, and closing deals to support revenue growth.
• Log all calls and customer interactions in HubSpot CRM.
• Use data to improve customer experience and increase customer satisfaction, loyalty and retention.
• Manage and prioritize multiple projects at one time.

• Demonstrated strong communication skills with a proven ability to engage confidently in SaaS sales environments.
• Proven entrepreneurial mindset with a resourceful and solutions-oriented approach to challenges.
• Highly adaptable and effective in remote work environments, including collaboration across multiple time zones.
• Strong personal commitment to delivering exceptional customer satisfaction and service excellence.
• Ability to work independently and with others in a collaborative environment.
• Strong organizational skills with the ability to effectively prioritize tasks in a dynamic work environment.
• Excellent analytical and problem-solving skills, with the ability to interpret data and develop effective solutions.
• Highly self-motivated with a strong sense of personal accountability and a focus on achieving results.
• Strong technical aptitude coupled with a keen interest in learning and adopting new technologies and solutions.
• Location: Australia (Preferably in Sydney)