Staff Technical Content Developer (Technical Writer)

WHY JOIN US?

At CloudBees, we believe that great products deserve great documentation. As a Senior Technical Content Developer, you will work at the intersection of innovation and communication, collaborating closely with Engineering, Professional Services, UX, and Support teams. You will create high-quality technical content that empowers customers and internal technical teams to adopt and implement CloudBees solutions with confidence and ease.

WHAT YOU'LL DO 

Content Development & Strategy

• Serve as an embedded, fully integrated member of an Agile product development team.
• Develop deep expertise in the product areas assigned to you and the end-to-end product use cases.
• Maintain a strong general understanding of the other product and solutions.
• Create, validate, and maintain highly technical, user-friendly product documentation, best practices, tutorials, and user interface (UI) content.
• Identify documentation gaps and proactively design content strategies to address them.
• Collaborate with UX researchers and designers to craft clear, concise interface text and enhance the overall user experience.
• Build and maintain strong working relationships with subject matter experts (SMEs) across Engineering, Customer Support, and Professional Services.

Process & Quality Management

• Perform structural, technical, and copy editing to ensure content adheres to company standards and the corporate style guide.
• Scope documentation projects, set realistic deadlines, and manage deliverables using Agile methodologies.
• Manage multiple content development projects simultaneously, ensuring consistent communication with all stakeholders.
• Actively participate in peer reviews and quality assurance processes to ensure technical accuracy, completeness, and consistency.
• Analyze content usage data and customer feedback to continuously improve content quality and relevance.
• Contribute to ongoing improvements and automation in documentation workflows, tools, and best practices.

WHAT YOU'LL BRING

• 8+ years of experience in technical writing or technical content development.
• 2+ years of experience developing documentation for enterprise-level software products.
• Exceptional written and verbal communication skills in English.
• Strong organizational skills and the ability to manage multiple projects in a fast-paced Agile environment.
• High proficiency in working directly with SMEs to develop, clarify, and organize complex technical content.
• Expertise in source control systems, preferably Git.
• Experience with bug tracking and project management tools such as Jira.
• Proficiency with markup languages and documentation formats such as AsciiDoc, Markdown, or reStructuredText.
• Solid understanding of cloud hosting platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes).
• Strong editing and peer review skills with a meticulous attention to detail and consistency.
• A passion for simplifying complex technical concepts and making the difficult easy to understand.
• Experience writing API documentation and developer guides is a strong plus.
• Familiarity with continuous integration/continuous delivery (CI/CD) technologies and practices; knowledge of Jenkins is a strong plus.
• Experience using analytics tools to measure content performance and user engagement is a strong plus.